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Technical Communicator

US (Remote)

Resolve is hiring a detail-oriented and technically skilled Technical Communicator to join their Product Training and Documentation department. This role is essential for ensuring that both our employees and our customers understand and utilize our products to their fullest potential. You will be responsible for creating comprehensive content for new features, step-by-step instructional guides, and collaborating on product training.

Responsibilities

  • Develop in-depth content for new features including, configuration instructions, and release notes.
  • Create clear and concise “How To” guides and step-by-step instruction documents.
  • Assist in the development and scripting of product training, ensuring technical accuracy. 
  • Work closely with product managers, developers, and the marketing team to ensure consistency and clarity across all instructional materials.
  • Support in the enablement of employees and customers through the creation of engaging and informative “How To” and training content.
  • Continuously update existing content and training materials to reflect product updates and feedback from customers.

Qualifications/Experience

  • 3+ years of experience in content creation, technical writing, or a similar role in a software related field.
  • Strong technical proficiency, ideally with a background in software automation.
  • Experience designing & creating task-based “How To” guides.  
  • Ability to translate complex technical information into user-friendly formats. 
  • Excellent written and verbal communication skills.
  • Experience in creating educational content, including written materials and video scripts.
  • Experience with Docusaurus is a plus. 

To apply, fill out the form below and attach your resume. You can also reach out to us directly at [email protected].

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About Resolve

At Resolve, our focus on empowering human ingenuity extends well beyond our products and begins with the people in our organization. We are looking for individuals with a strong sense of pride in their performance, an appetite for innovation and a desire to join a worldwide company that is on a rapid growth trajectory. We offer our employees an opportunity to work in a fun, fast-paced environment, as well as competitive compensation and benefits. If you’re looking for an opportunity to make a noticeable impact on a growing organization, want to be recognized and rewarded for your efforts and realize your full potential, we invite you to explore a career with us.

What We Offer

  • Depending on experience and skill qualification 
  • Great company culture  
  • Autonomy and growth 
  • An open-minded environment that encourages innovation 
  • Base salary range: $60-70k

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