Journey to Automation Success

WEEK EIGHT: 6 AUTOMATIONS TO ACCELERATE IT OPERATIONS

The conundrum persists: How do you deliver quality IT services faster and expand digital transformation initiatives without increasing costs or headcount?

Download our new eBook to explore six critical automations that we think every IT team should prioritize to streamline operations and overcome today's challenges, including:

• Lack of visibility across systems, environments and tools
• Difficulty meeting SLAs and expectations for perfect reliability and performance
• Increasing alarm noise and data volumes
• Rising MTTR and support costs
• Supporting the rapid shift to work-from-home
• Overcoming challenges stemming from distributed IT teams, including governance and process issues

Get real-world insights into how automation can help you optimize resources, lower costs, and improve customer satisfaction.

WEEK SIX: FORGE YOUR AUTOMATION FOUNDATION

Now that we're at the halfway point on our journey, it's time to get your CMDB house in order.

The CMDB has been a source of heartache over the decades, but it's ready to leave its bad reputation behind. Thanks to new technologies, the CMDB is finally delivering on its long-awaited promise to fuel efficient operations, effective troubleshooting, change management, and more.

Our new eBook explores:

• The checkered history of the CMDB, from humble beginnings to present day
• Why getting your CMDB right is so important...and so difficult
• How to make the CMDB the center of your IT operations universe
• A framework and action plan to achieve CMDB success
• Leveraging new technologies to ensure accuracy and eliminate manual updates

WEEK FOUR: FUEL UP FOR THE FUTURE OF WORK

Hop onboard our webcast: Power Self-Service with Automation + ChatOps & Virtual Agents.

Our automation ninjas will demonstrate how you can pair automation with common chat tools, like Slack and Teams, to create powerful self-service agents that keep hybrid and remote workforces happy.

They'll also show you how virtual agents that harness natural language processing (NLP) can take it to the next level, as well as how to go beyond basic tasks (like password resets) to automate more complex processes and handle a broader spectrum of service requests, from incident response to on-demand provisioning and beyond.

WEEK TWO: BUILD YOUR LAUNCHPAD

Did you know that an Automation Center of Excellence can help you overcome common hurdles, create an innovative culture that embraces automation, select enabling technologies, establish automation governance, measure and communicate successes, develop new skillsets, and create new roles?

This new Bloor report, "Automation Excellence," provides the framework you need to get started and explains the role and benefits of centralizing your automation function.