This past week executive leaders from O2, BT, Fujitsu, Accenture, Shell, Capgemini, Ericsson, Capita, TESM and Computacenter joined the Resolve System’s team at Percy & Founders in London for an evening of networking and a discussion around best-practices in accelerating incident resolution.
Steve Urwin, Technical Architect at Accenture, shared his experiences in automation from writing code as a C++ developer for the National Insurance System, to enhancing automation scripts while on student placement. Steve referenced David Autor’s TEDx Speech, which he shared an example of how cash machines take away job from banks, but they also allowed them to open more branches, therefore creating more jobs.
Steve further explained that, “Automating for the sole purpose of removing a person’s job is near impossible: you can only automate someone’s job if they help you automate it. If you tell them it will give them the opportunity to take on more interesting work, you’ll obviously have more engagement from them.”
This post was written by one of the awesome contributors on the Resolve team.
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