To ensure you crush your automation goals, we've created a 12-stage journey to automation success to give you a roadmap of resources chocked full of actionable insights. Because now more than ever, IT teams need intelligent automation to counter the daily onslaught of challenges and demands.
If there’s one thing we learned about IT from the COVID-19 pandemic, it’s how agile and responsive that we need to be. As a result of the dramatic changes that businesses have had to adapt to, business and IT leaders are now looking to work together more than ever to improve service delivery, incident management, and digital experiences. Automation success is absolutely necessary to achieve these goals in a highly strategic manner that connects every part of the business.
One of the key questions for us this year has involved how businesses adapt to changing customer dynamics and needs. We’ve seen how the pandemic has accelerated some of the more macro trends that were already happening. A prime example is the overnight shift to digital channels, from eCommerce to communications and most every other kind of online service. We’re left to wonder if these accelerated trends are temporary or here to stay.
We believe these shifts around consumer behavior are permanent, regardless of the type of business, which has significant implications for IT teams. On the one hand, IT faces some really big challenges in the immediate future, from managing complex environments and the skyrocketing volume of alarms and incidents to the competing pressure to cut costs and innovate at the same time. On the other hand, IT leaders have a fantastic opportunity to enable their business counterparts to handle these shifts, and automation success is key.
Every single business leader is looking at the world and trying to understand the new rules of the game. They’re asking themselves what they need to do to beat competition. It is incredibly clear now that technology is driving competitive advantage and differentiation. This is a huge window of opportunity. IT has always sought to have a seat at the table during these executive level, strategic conversations because they know they can help business leaders achieve their goals. And there’s no time like the present.
While automation has been an ongoing topic for IT leaders for many years, the nature of that discussion has changed significantly over the past year. It's more apparent than ever that IT automation success is not about automating individual tasks, but about automating and orchestrating services to align IT efforts with company-wide business objectives.
With all this in mind, we present you with the 12-Stage Journey to Automation Success. Each stage presents a new resource to help guide you to automation success. We hope you find it useful wherever you are on your automation journey.
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