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Resolve Introduces Expanded Global Partner Program to Deliver IT Automation to New Markets & Fuel Innovative Service Offerings

Resolve Introduces Expanded Global Partner Program to Deliver IT Automation to New Markets & Fuel Innovative Service Offerings
October 2, 2019 • Julie Albright, SVP, Global Marketing

Channel Veteran Russell Eddleman appointed as Vice President, Global Channel and Alliances

We are thrilled to announce the formal launch of our global partner program. This program will provide more routes to market for distributors and value-added resellers (VARs) and create new service opportunities for managed service providers (MSPs), systems integrators (SIs), and consulting partners. The program is designed to extend Resolve’s reach through a global partner community to a broad array of end customers across IT operations, network operations, security operations, and the service desk.

The new initiative builds on Resolve’s track record of successfully delivering enterprise-class automation through channel partnerships. This enables distributors and VARs to package robust, service-level automation with complementary IT management solutions to create compelling, comprehensive solutions that can streamline IT operations and accelerate digital transformation for organizations. The program also expands on Resolve’s proven ability to empower MSPs and SIs to deliver innovative new services, fuel operational efficiency, increase margins, achieve faster time to revenue, and better support customers through IT automation and AIOps.

Industry Veteran Joins Resolve

As part of Resolve’s commitment to its channel partner program, the company has appointed Russell Eddleman as Vice President, Global Channel and Alliances. Eddleman will lead all partnership activities for Resolve, driving automation excellence across the entire partner ecosystem. He comes to Resolve with a broad enterprise software background and in-depth experience with building strategic alliances and developing sustainable routes to market. Previously, Eddleman held positions at Lumension, HEAT Software, and Microsoft where he was a key volunteer for the 4Afrika program started by Bill Gates.

Russ Eddleman

“I have always been passionate about connecting customers, sellers, and partners in a way that provides mutual value and growth,” said Eddleman. “The channel plays a critical role as we continue to scale Resolve’s business and deliver greater value to our customers. I’m excited to join the company at this juncture and see a tremendous opportunity for automation to accelerate digital transformation and help our customers and partners achieve more agile, streamlined IT operations.”

Margins, Markets, and Milestones

Resolve’s partner program offers attractive margins and incentives for partners, helping them generate new income and opportunities for their business, increase market share, and foster long-standing relationships as customers mature in their automation processes. It also provides sales and marketing resources, market development funds, training, and certifications to support go-to-market initiatives. To ensure partner success, a dedicated channel team works with partners to achieve key milestones and a partner portal provides access to a library of rich materials to jumpstart activities.

Resolve already counts a number of leading organizations in its partner program today, spanning the globe with the likes of Amdocs, Ace Pacific, e92plus, and ectacom amongst others. Amdocs recently honored Resolve with its “Best Partner in the Network Domain” award at the Amdocs Partner Business Forum, recognizing the positive business impact that can be achieved through innovative applications of network automation.

“We are thrilled to partner with Resolve and are already invested in bringing its best-in-class automation capabilities to our large enterprise clients,” said Mukesh Gupta, chief executive and founder, e92plus. “As the leading cybersecurity distributor in the UK, we pride ourselves in going beyond traditional distribution to provide exceptional products and services that drive accelerated growth for partners and significant, measurable ROI for end customers. Resolve’s automation platform fits the bill by empowering IT teams to manage the complexity of today’s hybrid IT environments and delivering powerful bottom-line benefits ranging from improving mean time to resolution (MTTR), increasing operational efficiency, and lowering costs to reducing alarm noise.”

For more information about Resolve’s expanded partner program, visit


About the Author, Julie Albright:

Julie heads up all aspects of global marketing at Resolve. For the last two decades, Julie has combined her creativity and love of data to transform the way companies market their products. She's got a proven track record for meeting aggressive targets for growth-stage companies, evolving marketing organizations into revenue generators, and building strong, engaging brands along the way. Julie has held leadership positions (both full-time and interim) for B2B tech leaders including SolarWinds, Asana, Insight Partners, AlienVault, Campaign Monitor, Alteryx, Syncsort, Fenergo, E2open, Kinnser (now WellSky), and Diligent.

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