April 21, 2015 • Resolve Staffer

We are excited to announce ServiceNow certifies that Resolve Systems can work seamlessly inside its platform with proven security and performance while ensuring best practices are utilized in design and implementation of the integration.

Who is ServiceNow?

ServiceNow provides a robust set of IT Service Management (ITSM) applications including a Ticketing System. ServiceNow’s Ticketing System provides a way to log incidents and efficiently manage the lifecycle of status changes for tickets. This certification brings two best-in-class solutions together with bi-directional connectivity to further optimize incident resolution.

What does this mean for ServiceNow customers?

Customers can leverage the investment they’ve made in ServiceNow and get added value by utilizing Resolve’s capabilities to improve mean time to repair and reach incident resolution in minutes not hours. Resolve empowers agents to accelerate right through to incident resolution using procedures prescribed by subject matter experts, actionable dashboards, process guidance, and human-guided automation with a single-click directly inside the ServiceNow application.

I’m using a ticketing system other than ServiceNow, what does this mean for me?

It’s a natural evolution for customers with ticketing systems like ServiceNow to look for ways to improve the handling and resolution of the tickets without the need to swivel chair between multiple systems. This is just one example of a powerful integration without eliminating a current system. Resolve provides the guidance and procedures needed in one central integrated platform eliminating the need to access applications, devices, and content separately.

How do I see the integration?

Resolve Systems will appear in Las Vegas April 19-24, 2015 as a Silver Sponsor at the annual ServiceNow Knowledge15 conference. The company will be showcasing its integration with ServiceNow. You may also request a personalized demo from our representatives.

For more information on the Resolve Systems’ integration for ServiceNow, please click here.

Press release available here.

Resolve Staffer

About the Author, Resolve Staffer:

This post was written by one of the awesome contributors on the Resolve team.