March 20, 2017 • Resolve Staffer

The 2017 Incident Resolution Summit Munich brought together some of the biggest influences in IT and Security Operations to discuss pressing issues in the industry and share personal experiences. These industry specialists spoke in front of a full house Thursday at the historic BMW Welt. Learn more about these speakers and their insights into the Automation Journey.

Meet the Incident Resolution Summit Experts

Resolve Systems’ very own Larry Lien, VP Product Management, kicked off the 2017 Incident Resolution Summit Munich with a discussion that encompassed the event’s theme, The Automation Journey. Larry tackled key industry issues such as how to pick an automation vendor that integrates well with your company and understands the needs and demands. He reiterated that automation is a journey, not a destination. “Once you start this project, you’ll need to continue to justify the investment.”

Erik de Jong has extensive experience in the security industry, having held a variety of positions. His most current role is Chief Research Officer at Fox-IT where he is responsible for the company’s computer security incident response team, FoxCERT. Erik has previously shared his expertise at RSA Europe. On Thursday, he presented Finding Incidents to Respond to: a Dirty Job but Someone’s Got to Do it. Erik addressed dire questions pertinent to today’s security ecosystems such as: What works and what doesn’t? How do you keep your analysts happy, and do you even have or need them? And what about emergency situations, are they different? Erik shared incident war stories Thursday and offered advice to other industry leaders.

Dominic Wellington, Chief Evangelist at Moogsoft, brings to the table the impressive experience of working on the largest cloud projects in EMEA. Dominic considers managing availability and performance of IT infrastructures is the highest priority for IT Operations teams. His discussion will cover the struggles IT Operations face to analyze, correlate, prioritize and take action on huge volumes of events and algorithm tools needed to overcome them. Intelligence & Collaboration: IT Operations For The Next Ten Years addressed Algorithmic IT Operations (AIOps) and how to leverage it to increase efficiency and abilities in operations.

Larry-Lien-Incident-Resolution-Summit

Lee Bonham is a Business Change Architect and automation trailblazer who specializes in automation for incident response and recovery. Lee’s focus over the past year has been around transformation efforts in an organization through automation. This was Lee’s second time speaking at the Incident Resolution Summit on his automation journey. On Thursday, he discussed Driving IT Productivity Using Automation-as-a-Service.

Julian Williamson, CTO and Chief Architect at Fujitsu, possesses over 20 years of experience in the IT industry. Julian presented A Journey into Digital Transformation and Automation and shared insightful IT and Security Operations knowledge from his experiences. The Fujitsu team also addressed another major concern for employees whose companies begin implementing automating procedures: automating jobs away. Julian explained that automation doesn’t mean job loss, it means automating the mundane projects away to focus on projects that add value. Julian expressed that Fujitsu has incorporated automation into every aspect of their business.

Alina Molesag is Cegeka’s Lead Quality & Compliancy of Managed Services Center Bucharest with the role of Use Case Lead in the Accelerate-IT program. Her presentation, Accelerate IT – Cegeka’s Infinite Loop of Transformation to Resolve IT – from Within highlighted the relationship between Cegeka and Resolve’s software and the possible capabilities when combined. Alina identified the difference between business and effectiveness, especially concerning frontline agents. The five main objectives that Cegeka is leveraging Resolve to achieve are: resolving incident faster, automating incident resolution, reducing human capital required, shifting left activities in a controlled way, and implementing human-guided automation. Alina explained that the automation Resolve provides solves problems and allows security experts to focus on complex tasks and adding value. “Resolve is a pioneering drive for automation,” Alina concluded.

Incident-Resolution-Summit-Presentation

Stay tuned – we will be sharing videos from the event! If you are interested in accessing any of the presentations as they become available, contact us.

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