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Supporting Our Customers During the Pandemic: Free Automations + Workshops

Supporting Our Customers During the Pandemic: Free Automations + Workshops
April 1, 2020 • James Campbell, Director, Customer Success

In an effort to support Resolve customers during these unprecedented times, we are making some of our prebuilt automation content available at no charge.

We chose these process templates and prebuilt action tasks specifically to help organizations manage challenges presented by the COVID-19 pandemic, from improving infrastructure resiliency to facilitating work from home.

To further facilitate these resources, we are launching a series of informal customer workshops to help you get started quickly with the free automations. Each workshop will include an overview, implementation instructions, customization tips, best practice guidance, and an interactive Q&A.

Join us as we kick off the series this week on Thursday, April 2nd.

Workshop Schedule

Network Health Checks & Diagnostic Metrics - April 2 | 8am PT | 11am ET
Empower IT employees at all levels to proactively execute network health checks and diagnostic automations to troubleshoot and fix issues with critical infrastructure. Register ›

Remote Server Restarts - April 7 | 8am PT | 11am ET
Manage increased server infrastructure demand and automate fixes around process and system restarts with remote support capabilities. Register ›

Chatbot Integration: Automate via Slack - April 9 | 8am PT | 11am ET
Enable end users to automate common requests via Slack (or similar tools), ranging from self-servicing PC issues to provisioning and configuring cloud instances. Register ›

Empower Employees to Fix Citrix Issues - April 14 | 8am PT | 11am ET
Reduce the burden on IT Service Desks by enabling end users to execute intelligent automations to resolve common Citrix issues on their own. Register ›

Can't Make It Live? No Worries!

Recordings of the workshops will be available on demand if you are unable to make it live, and you can always reach out to your customer success manager for more details.

We hope you find these complimentary automations and workshops helpful. We wish you and your team good health.

Current customers can request the free automations by emailing us at

James Campbell

About the Author, James Campbell:

James is Resolve's Director of Customer Success. He works to systematically help organizations quickly implement and realize value with the Resolve platform.

Follow James Campbell:

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