The State of IT Automation: New Pressures Invite New Opportunities Read Report

Technical Writer

Sofia, Bulgaria

As a Resolve Technical Writer, you will take an active part in reshaping the product documentation into a lean, fast, flexible, and user focused self-service resource. We are looking for someone who can self-dependently play champion for the user and successfully bridge the in-company engineering knowledge with the user’s expectations.

You will be creating various information resources such as text-based documentation, graphical content, API references, and storyboards for videos, as well as contributing text for UX and other roles.

Responsibilities

  • Understand highly technical product features targeting administrators and developers.
  • Use a wide range of information sources, including internal documentation, wireframes, user stories, bug reports, code comments, and direct communication with SMEs around the globe.
  • Develop and publish technical content based on the collected information.
  • Ensure the content’s accuracy hands-on against pre-release software versions.
  • Work with Support to address customer pain points.
  • Work with PM to understand and give feedback on planned features.
  • and strategic directions.
  • Work with UX to ensure that all products and features use consistent terminology and correct English.

Required Qualifications

  • At least 5 years of experience as a technical writer
  • Excellent command of English
  • Able to read and understand complex technical concepts
  • Good understanding of IT
  • Excellent understanding of the software life cycle
  • Experience with Jira
  • Experience with Confluence
  • Able to work without much supervision
  • Curious and excited about showing off cutting-edge products

Nice-to-Have Qualifications

  • Experience with Docs-as-code and CI/CD
  • Experience with Markdown and Static Site Generators
  • Experience with Git
  • Experience with SEO
  • Experience with Linux and open-source software
  • Code-reading skills

To apply, fill out the form below and attach your resume. You can also reach out to us directly at jobs@resolve.io.

Apply For This Position

All fields are required.



Maximum file upload size: 5MB

Thank you for applying!

We're sorry, but there was an error processing your request. Please try again or contact jobs@resolve.io.


About Resolve

At Resolve, our focus on empowering human ingenuity extends well beyond our products and begins with the people in our organization. We are looking for individuals with a strong sense of pride in their performance, an appetite for innovation and a desire to join a worldwide company that is on a rapid growth trajectory. We offer our employees an opportunity to work in a fun, fast-paced environment, as well as competitive compensation and benefits. If you’re looking for an opportunity to make a noticeable impact on a growing organization, want to be recognized and rewarded for your efforts and realize your full potential, we invite you to explore a career with us.

What We Offer

  • Work on interesting and industry leading products in the IT automation field
  • Great Team of smart and friendly engineers
  • Competitive remuneration
  • 25 days paid vacation
  • Health insurance luxury package with dental
  • Budget for choosing your own social benefits – ex. Multisport card
  • Annual Bonuses
  • Annual performance reviews and salary indexation
  • Flexible working hours and up to 50% home office
  • Regular teambuilding and other company events
  • Budget for training