Measuring, sharing, and communicating the value of automation is critical for the long-term success of your automation initiatives. It helps you secure the cross-functional support required to scale. But that’s not all... metrics can also inform your strategic roadmap and help you determine what to automate next based on forecasted returns.
Today, automation benefits go beyond the obvious cost savings measurements. In fact, automation also delivers measurable increases in things like customer satisfaction, employee happiness, accelerated service delivery, and lower ticket volumes. Quantifying these benefits is equally as important as measurements like time savings, efficiency gains, improved MTTR, increased performance, and cost reductions.
There’s no one size fits all when it comes to quantifying automation ROI. So which Key Performance Indicators (KPIs) should you track? How do you decide which ones are important for your organization? What should your automation dashboard look like?
Tune into this on-demand webcast as Resolve and T4S partners explore:
About T4S, a Resolve Partner!
T4S Partners is focused on helping clients achieve desired outcomes by effectively connecting systems, processes, people, and insight to create a competitive advantage. As a “Next Generation” consulting firm, they assist organizations with creating compelling new customer solutions, optimizing their IT organization and assets, and transforming enterprise service management functions. Learn more ›