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Cloud Operations Rapidly Migrate to the Cloud, Auto-remediate Server and Application Issues, Deploy and Provision Systems, and Optimize Resources to Manage Costs
Autodiscovery & Dependency Mapping Get full-stack visibility into complex infrastructure, automate dependency mapping, and ensure your CMDB is always accurate.
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5 Ancient IT Processes to Automate Away for Good

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Products

See How You Can Achieve IT Operations Excellence

Resolve Actions
Automation Exchange
Resolve Insights
Integrations
Solutions
Automation Accelerator Packs™

Automate your top IT use cases within days

Solutions Overview
IT Operations Management
Network Operations Management
IT Service Desk Management
Cloud Operations
Autodiscovery & Dependency Mapping
Customers
Resources
Featured Resource

5 Ancient IT Processes to Automate Away for Good

Resource Center
Video Library
Blog
Podcast
Training
Partners

See How You Can Achieve IT Operations Excellence

Partner Program
Find a Partner
Integrations
About Us
Exciting News!

Resolve Actions Goes SaaS!

Meet Resolve
News
Events
Careers
Contact Us
Try Free Now
Request A Demo
Video

Customer Spotlight: CenturyLink Enables Innovation in Incident Response and Resolution

Chris Carson, Manager of Technologies and Network Systems Management Organization at CenturyLink, shares how his team implemented Resolve to automate alarm handling, trouble ticketing, triage, intelligent decision making and dispatch operations. Key challenges that Resolve helped CenturyLink address included:

  • Too much manual work in the NOC and having to touch a plethora of systems and devices
  • They were only getting to a small percentage of their critical alarms and almost zero of their major alarms
  • Disparate systems were neither unified nor governed and were all in multiple software languages with no way to orchestrate them

With Resolve, CenturyLink saw decreased Average Alarm Acknowledgement time from 1,800 minutes to one minute. Watch and see the additional results that led CenturyLink to expand Resolve into other areas of its business.

Resolve Live! CenturyLink at the Incident Resolution Summit from Resolve Systems on Vimeo.

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