Gartner has released its 2020 Market Guide for Service Orchestration and Automation Platforms (SOAPs), providing key findings and recommendations for I&O leaders who want to transform IT operations with automation.
In this Market Guide, Gartner illustrates how “these tools complement and integrate with DevOps toolchains to provide customer-focused agility in addition to cost-savings, operational efficiency and process standardization.”
“SOAPs represent the evolution of workload automation tools that aim to manage and automate a complete business process,” Gartner states. “These tools embrace the shift from time-based scheduling to event-based workflow orchestration, thus making them better suited for real-time data processing needs.”
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