Analyst Report

IDC MarketScape: Worldwide IT Service and Incident Management Software 2017 Vendor Assessment

IDC MarketScape: Worldwide IT Service and Incident Management Software 2017 Vendor Assessment

An IDC MarketScape Analysis

Enterprise-wide incident resolution and automation front runner Resolve Systems has been top-ranked by a recent IDC analysis, affirming:

  • Resolve Systems’ continued position as a “major player” and industry thought leader, showcasing value of “both end-to-end and human-guided automation across IT, security, DevOps, and customer support teams”
  • Resolve’s bidirectional integration within existing systems without “rip and replace” of current systems and infrastructure
  • Resolve’s extensive library of integrations with out-of-box automations, process templates and connectors to a wide range of incident types across both IT and Security technologies
Source: IDC, 2017

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