Connect the Dots of People and Technology for Successful Automation
“Unless you fix or at least address the people challenge in any organization, automation will fail without even thinking about it.”
– Lee Bonham, Resolve customer and automation evangelist
To make a digital transformation successful, you need to address more than technology.
With agility, stability, and cost efficiency top of mind, Lee suggests the critical part to make automation successful is the people strategy. Ask yourself:
- What will my existing people do?
- How will I need to transform them?
- What new people do I need?