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Customer Spotlight: Zayo

The Zayo Group turned to Resolve when looking to provide the best customer service with minimal possible costs. In this video, the Zayo Group shares its objectives with Resolve:

  • Provide real-time alarm view, troubleshooting wizards, testing, and self-service via customer portal
  • Proactively notify customers of service affecting areas
  • Automatically ticket validated events, and direct to appropriate fix agent if automated workflow does not resolve the incident

Greg Hadlock, SVP at NCC, says, I believe that we will be a leader in the industry from an automation perspective… and Resolve is the engine that drives it.