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Customer Spotlight: T-Mobile on Making Knowledge Actionable

Ray Nettleship, Director of Operations Support and Network Management Systems at T-Mobile, presents how Resolve has helped his company tackle key issues such as:

  • Creating a strategy that combines both knowledge and automation to improve efficiency
  • Helping a NOC with 500k+ alarms a day become more efficient
  • Applying the shift-left philosophy to equip Tier 1 agents with knowledge and automation capabilities to prevent escalations
  • Demonstrating the value of humans in the automation process – Automate tasks not job away

Watch and find out how Resolve’s human-guided automation helped T-mobile contain costs, maximize efficiency, and ultimately shift left.