Customer Spotlight: T-Mobile on Making Knowledge Actionable
Ray Nettleship, Director of Operations Support and Network Management Systems at T-Mobile, presents how Resolve has helped his company tackle key issues such as:
- Creating a strategy that combines both knowledge and automation to improve efficiency
- Helping a NOC with 500k+ alarms a day become more efficient
- Applying the shift-left philosophy to equip Tier 1 agents with knowledge and automation capabilities to prevent escalations
- Demonstrating the value of humans in the automation process – Automate tasks not job away
Watch and find out how Resolve’s human-guided automation helped T-mobile contain costs, maximize efficiency, and ultimately shift left.