Reimagine Incident Resolution for Telecom with End-to-end, Interactive IT Automation

In a connected world, telecom enterprises need to improve incident resolution to drive value into IT and network operations. To reduce operational costs, there is a requirement to leverage automation and empower agents to validate, investigate, and remediate incidents. This, in turn, minimizes escalations to expensive experts enabling your teams to shift-left while avoiding alert fatigue.

To achieve this, the correct blend of process guidance, automation, and team management is required to execute response across the network and IT infrastructure. The webinar, featuring Resolve Systems’ partner Virtusa, discusses:

• Current challenges of incident resolution
• How interactive, human-guided automation accelerates network and IT resolution
• How to develop an incident management Center of Excellence (CoE)
• How a joint customer uses automation for enterprise-wide service orchestration

Watch the on demand webinar now to see how telecommunications can automate incident resolution to rapidly extract value from current IT and network investments.