The State of IT Automation: New Pressures Invite New Opportunities Read Report

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5 Ancient IT Processes to Automate Away for Good

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Products

See How You Can Achieve IT Operations Excellence

Resolve Actions
Automation Exchange
Resolve Insights
Integrations
Solutions
Automation Accelerator Packs™

Automate your top IT use cases within days

Solutions Overview
IT Operations Management
Network Operations Management
IT Service Desk Management
Cloud Operations
Autodiscovery & Dependency Mapping
Customers
Resources
Featured Resource

5 Ancient IT Processes to Automate Away for Good

Resource Center
Video Library
Blog
Podcast
Training
Partners

See How You Can Achieve IT Operations Excellence

Partner Program
Find a Partner
Integrations
About Us
Exciting News!

Resolve Actions Goes SaaS!

Meet Resolve
News
Events
Careers
Contact Us
Try Free Now
Request A Demo
Video

Customer Spotlight: U.S. Cellular's Journey into Automation

Sean Noonan, Manager of Engineering Automation and Sunil Desai, Senior Manager, at US Cellular, discuss the value of Resolve’s automation and incident resolution technology, and what sets Resolve System’s apart from the other automation and technology solutions. Their top business priorities included:

  • Reducing the number of tickets and events within the NOC and creating a better customer experience
  • Leveraging automation technology to help increase business efficiency and capacity
  • Maintaining existing headcount while introducing new technology
  • Standardize processes to empower L1 agents to resolve incidents without escalating to subject matter experts

Watch to find out how Resolve reduced U.S. Cellular’s MTTR from 60+ minutes to 3 minutes.

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