User-Agent: * Allow: / # Resolve > Resolve is redefining IT and network operations with an agentic orchestration platform built for a Zero Ticket future. Our AI-powered agents detect, diagnose, and resolve incidents before they impact the business. ## Platform - [Platform Overview](https://resolve.io/it-automation-platform): Resolve's agentic orchestration platform automates service desk, infrastructure, and network operations using AI agents, workflows, and integrations to eliminate manual work and reduce tickets. ### AI Agents - [Knowledge Agent](https://resolve.io/capabilities/enterprise-knowledge-agent): AI-powered enterprise knowledge agent that searches documentation, policies, and internal systems to provide grounded answers and automate employee support across 130+ languages. - [Automation Agent](https://resolve.io/capabilities/automation-agent): AI agent that autonomously executes IT, HR, network, and security workflows to resolve routine requests and incidents without human intervention. - [Agent Assist](https://resolve.io/capabilities/agent-assist-for-service-desk): Accelerate complex IT resolutions with Agent Assist, the AI copilot that enriches tickets, surfaces past fixes, and recommends next actions for every technician. - [Workflow Building Agent](https://resolve.io/capabilities/ai-workflow-builder): AI workflow builder that converts natural language prompts into automation workflows, integrations, and orchestration logic for IT operations. - [Employee Assistant](https://resolve.io/capabilities/agentic-service-desk-automation): Streamline employee support and boost productivity with agentic automation. Reduce ticket volume by 50% in 6 months with RITA's AI-driven service desk. ### Resolve Capabilities - [Integrations & APIs](https://resolve.io/capabilities/integrations): Connect Resolve to ITSM, observability, cloud, security, HR, and network tools through pre-built integrations and APIs that enable end-to-end automation. - [Automation Exchange](https://resolve.io/capabilities/automation-exchange): Browse 5,000+ pre-built IT automation workflows. Download, customize, and deploy automations for service desk, infrastructure, and network operations. ## Solutions ### Service Desk - [Service Desk Automation Overview](https://resolve.io/solutions/service-desk-automation): AI-driven service desk automation that reduces workload, deflects tickets, and keeps ITSM processes intact. - [Password Resets](https://resolve.io/solutions/password-resets-access-management): Automate password resets and account unlocks across AD, Azure, Okta, and more. Reduce ticket volume by 80% and restore access in seconds with AI automation. - [Access Requests](https://resolve.io/solutions/access-request-automation): Automate access request fulfillment across systems, apps, and environments. Enforce policy, reduce wait times, and eliminate manual provisioning at scale. - [Software Fulfillment](https://resolve.io/solutions/software-fulfillment): Automate software provisioning, license tracking, and reclamation. Resolve validates, deploys, and reclaims software without manual tickets or delays. - [VPN Troubleshooting](https://resolve.io/solutions/vpn-access-troubleshooting): Automate VPN troubleshooting and restore connectivity in seconds. Reduce ticket volume by 70% with intelligent workflows that fix VPN issues autonomously. - [Email & Calendar Recovery](https://resolve.io/solutions/email-calendar-recovery): Automate email and calendar recovery with AI-powered workflows. Fix distribution lists, mailbox errors, and sync issues instantly across Exchange and Office 365. ### IT Operations - [Network Incident Response](https://resolve.io/solutions/network-incident-response): Self-healing automation to keep your network running at peak performance. Automate triage, diagnosis, and remediation to reduce MTTR and alert fatigue. - [Infrastructure Automation](https://resolve.io/solutions/infrastructure-automation): Automate infrastructure delivery and remediation across cloud, on-prem, and edge. Resolve's platform enables self-healing, compliance, and agile operations. - [Service Reliability](https://resolve.io/solutions/service-reliability): Automate incident detection, diagnosis, escalation, and remediation to improve service reliability and reduce downtime across hybrid IT environments. ### Enterprise Experience - [Onboarding & Offboarding](https://resolve.io/solutions/onboarding-offboarding-automation): Automate employee lifecycle management with Resolve. Provision access, software, and devices on Day 1. Revoke permissions and reclaim assets instantly. - [Multilingual Automation](https://resolve.io/solutions/multilingual-automation): Deliver consistent IT service automation across 130+ languages with real-time translation, native localization, and policy-driven execution for global teams. - [Self-Service via Slack & Teams](https://resolve.io/solutions/self-service-automation): Deliver instant IT resolution in Teams and Slack. Automate password resets, access requests, and support tasks to deflect tickets and empower employees. ## Why Resolve ### Resolve For - [CIOs & CTOs](https://resolve.io/solutions/automation-for-cios): Cut ITSM and operational spend, accelerate digital transformation, and protect business continuity with self-learning, self-healing automation at scale. - [I&O Teams](https://resolve.io/solutions/infrastructure-operations-automation): Learn how infrastructure and operations teams use Resolve to automate incident response, service delivery, remediation, and operational workflows across hybrid environments. - [ITSM & Service Desk](https://resolve.io/solutions/itsm-automation): Deflect 90% of tickets with AI-driven ITSM automation. Automate password resets, access requests, and incident resolution. Reduce MTTR by 70%. - [NetOps](https://resolve.io/solutions/netops-automation): Automate network alert remediation, enforce configuration compliance, and enable real-time self-healing. Reduce MTTR by 70% and eliminate downtime. - [Human Resources](https://resolve.io/solutions/hr-automation): Automate employee onboarding, offboarding, and HR workflows with AI. Reduce tickets, improve compliance, and accelerate HR operations. ### By Industry - [MSPs](https://resolve.io/msps): Automation and orchestration platform for managed service providers that reduces ticket volume, standardizes service delivery, and improves operational scalability. - [Financial Services](https://resolve.io/solutions/financial-services): Automate banking, regulatory workflows, and incident response. Resolve helps financial institutions reduce outages, strengthen compliance, and cut IT backlogs. - [Retail](https://resolve.io/solutions/retail): See how retailers use Resolve to automate store, infrastructure, and service operations, reducing downtime and improving customer experiences. - [Telecommunications](https://resolve.io/solutions/telecommunications): Purpose-built network automation and orchestration for telecommunications providers, enabling faster incident response, service assurance, and operational efficiency. ## Resources - [Blog](https://resolve.io/blog): Explore the latest insights, trends, and best practices in agentic automation, orchestration, and Zero Ticket IT. - [Webinars & Whitepapers](https://resolve.io/it-automation-resources): Access analyst reports, solution briefs, guides, webinars, and research to accelerate your automation journey. - [Agents of IT Podcast](https://resolve.io/podcast): Agents of IT is the podcast for IT leaders accelerating the shift to Zero Ticket™ IT. Listen now on YouTube, Spotify, and Apple Podcasts. - [Customer Stories](https://resolve.io/customers): Learn how leading organizations use Resolve to automate operations, reduce costs, and improve service delivery. - [Employee Adoption Program](https://resolve.io/employee-adoption-program): Resolve's Enterprise Adoption Program is built to accelerate activation, increase usage, and deliver measurable value from day one. - [Product Documentation](https://docs.resolve.io): Become a Resolve expert with comprehensive product documentation, guides, and technical resources. ## Company - [About Resolve](https://resolve.io/about-us): Learn about Resolve, the company behind the agentic orchestration platform helping enterprises achieve Zero Ticket IT through AI-driven automation. - [News](https://resolve.io/news): Read the latest company announcements, product updates, acquisitions, and press releases. - [Events](https://resolve.io/events): Find upcoming conferences, webinars, trade shows, and opportunities to connect with the Resolve team. - [Partners](https://resolve.io/partners): Explore the Resolve Partner Ecosystem and learn how to become a strategic technology or services partner. - [Careers](https://resolve.io/about-us#careers): Explore current career opportunities and help shape the future of agentic IT operations.