Resolve Systems, the global leader in accelerating incident resolution for IT operations, network operations, and customer care centers, today announced a strategic partnership with Fruition Partners, the leading provider of technology-enabled solutions for the service management sector and a ServiceNow Master tier Solutions Partner.
The partnership will bring the key capabilities of each company together: Resolve’s platform employs human-guided and end-to-end automations that resolve incidents in seconds not minutes and Fruition Partners’ breadth and depth of IT Transformation, Service Management and Cloud System Integrations ensure clients experience cost and performance benefits quickly and easily.
The companies have forged a reseller relationship in which Fruition Partners will provide Resolve’s industry-leading incident resolution offering to its customers.
“Today’s announcement with Fruition Partners is a solid step in our journey to deliver results and expand our reach into a very important market in the ecosystem with our integration partner, ServiceNow,” said Martin Savitt, chief executive officer, Resolve.
“We’re always mindful that our customers’ ability to provide value in the business with automation of common incidents is an excellent avenue to ROI. Resolve has a very robust and certified integration to ServiceNow and we are enthusiastic about the potential this represents for our customers using ServiceNow for support, self-service and fulfillment,” said Marc Talluto, co-founder and chief executive officer, Fruition Partners.
About Resolve Systems
Resolve Systems is the global leader in accelerating incident resolutions for IT operations, network operations, and customer care centers. The Resolve Platform provides actionable dashboards and process guidance for end-to-end and human-guided automations. Headquartered in Irvine, California with Operations in EMEA, Resolve Systems has Fortune 500 customers around the world. For more information, please visit www.resolve.io.
About Fruition Partners
Fruition Partners is a global technology-enabled services firm focused on elevating Service Management to the cloud. The company combines practical experience with technology-enabled tools and services to help organizations attain success throughout the entire Service Management process. With more than 2,200 ServiceNow projects to its credit, Fruition Partners is a Master tier Solutions Partner of the leading enterprise cloud company. Fruition Partners team of over 300 cloud-integration experts accelerate service management and ensure clients experience the cost and performance benefits quickly and easily. The company is a trusted partner to some of the world’s most respected organizations including Target, General Electric (GE), Delphi, Tulane University, Virteva, John Lewis, Boots, and various trusts within the UK National Health Service. For more information on Fruition Partners visit www.fruitionpartners.com.