Resolve Systems, the global leader in accelerating incident resolutions for IT Operations, Network Operations and Customer Care Centers today announced it has received certification of its integration with ServiceNow. Certification by ServiceNow signifies that the Resolve Platform has successfully completed a set of defined tests focused on integration, interoperability, security and performance. The certification also ensures best practices are utilized in the design and implementation of Resolve Platform’s integration with ServiceNow.
This certification brings two best-in-class solutions together with bi-directional connectivity to further optimize incident resolution for thousands of ServiceNow customers.
“ServiceNow excels in incident tracking and providing a single system of record around incident management. Resolve complements this stellar technology by empowering Level One agents to accelerate right through to incident resolution using procedures prescribed by subject matter experts, actionable dashboards, process guidance, and human-guided automation directly inside the ServiceNow application,” said Larry Lien, vice president of product management and marketing.
Customers can leverage the investment they’ve made in ServiceNow and get added value by utilizing Resolve’s capabilities to improve mean time to repair and reach incident resolution in minutes not hours.
Added Value of Resolve:
- Launch Interactive Process Guidance with a single click from a ServiceNow Ticket
- Share all contextual information and notes regarding the incident between the two systems
- Provide operators step-by-step instructions, Incident Resolution Dashboards, decision trees and automations
- Automate validation and diagnostic tests to reduce ticket volume to only those tickets that really require agent handling
It’s a natural evolution for customers with ticketing systems like ServiceNow to look for ways to improve the handling and resolution of the tickets without the need to swivel chair between multiple systems. Resolve provides the guidance and procedures needed in one central integrated platform eliminating the need to access applications, devices, and content separately.
This month, Resolve Systems is a Silver Sponsor at the annual ServiceNow Knowledge15 conference. The company will be showcasing its integration with ServiceNow. For more information on the Resolve Systems’ integration for ServiceNow, please click here.
About Resolve Systems
Resolve Systems is the global leader in accelerating incident resolutions for IT operations, network operations, and customer care centers. The Resolve Platform provides actionable dashboards and process guidance for end-to-end and human-guided automations. Headquartered in Irvine, California with Operations in EMEA, Resolve Systems has Fortune 500 customers around the world. For more information, please visit www.resolve.io.