Resolve Systems, the global leader in accelerating incident resolution for IT Operations, Network Operations and Customer Care Centers today announced an integration with Splunk® Enterprise to help its users accelerate IT incident resolution.
Splunk Enterprise collects and indexes machine data identifying potential anomalies and incidents to be handled by Resolve. With the integration, Resolve processes the incident from Splunk solutions to execute full, closed-loop automation and immediately resolve the incident. The automation can also trigger Resolve’s human-guided automation and process guidance to prescriptively lead agents to resolve the issues more quickly and effectively.
The value this integration delivers to customers includes:
- The ability to apply focused resources on valid incidents instead of false ones increasing productivity
- Reduced swivel-chairing by combining information from multiple disparate systems and tests into a centralized incident resolution dashboard and diagnostic console
- Reduced incident escalations with easy to follow troubleshooting actions and decision trees
“Big data and analytics provided by Splunk Enterprise can bring insights into new problems and incidents often not found by traditional event and fault management systems. Resolve’s incident resolution platform, working together with Splunk Enterprise, uniquely enables businesses to efficiently address these new problems by effectively diagnosing, troubleshooting, and resolving them,” said Robert Young, research director, ITSM and Client Virtualization software, IDC.
“We are thrilled to enable Splunk Enterprise customers with automation, process guidance and procedures to accelerate the resolution of their incidents, thereby saving time and money,” said Martin Savitt, chief executive officer, Resolve Systems.
“Resolve is an exciting new integration for users of Splunk Enterprise because it combines incident detection with automation and process guidance to accelerate the resolution of IT incidents,” said Rick Fitz, senior vice president of IT markets Splunk.
About Splunk Inc.
Splunk Inc. (NASDAQ: SPLK) provides the leading software platform for real-time Operational Intelligence. Splunk® software and cloud services enable organizations to search, monitor, analyze and visualize machine-generated big data coming from websites, applications, servers, networks, sensors and mobile devices. More than 10,000 enterprises, government agencies, universities and service providers in more than 100 countries use Splunk software to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce cost. Splunk products include Splunk® Enterprise, Splunk Cloud™, Hunk®, Splunk Light™, Splunk MINT and premium Splunk Apps. To learn more, please visit http://www.splunk.com/company.
About Resolve Systems
Resolve Systems is the global leader in accelerating incident resolutions for IT operations, network operations, and customer care centers. The Resolve Platform provides actionable dashboards and process guidance for end-to-end and human-guided automations. Headquartered in Irvine, California with Operations in EMEA, Resolve Systems has Fortune 500 customers around the world. For more information, please visit our integration page!