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Resolve Systems Continues to Help Companies Simplify and Accelerate Incident Resolution

Resolve 6.2 Empowers Agents to Further Improve Incident Response Times and Excellence in Service Delivery Across Complex Enterprise Environments

July 11, 2018 • IRVINE, Calif.

Resolve Systems, the most widely deployed IT operations, network operations, and security operations automation and orchestration platform for Fortune 500 companies, announced today the release of Resolve 6.2, its flagship product. By delivering a streamlined and automated approach, Resolve 6.2 further simplifies and accelerates incident resolution by improving incident response times and excellence in service delivery across complex enterprise environments.

Resolve 6.2 continues to address the need enterprises have to handle IT, Network and Security incidents at scale, faster and with improved efficiency and reduced operational costs. A modernized user interface, greater ease-of-use and significant productivity enhancing capabilities for IT, network and security operations are also included within Resolve 6.2.

“In today’s environment, organizations can quickly resolve incidents with a combination of end-to-end automation and human-guided automation. We’re exceptionally proud of Resolve 6.2 as it’s fueled by customer feedback streamlining the analyst experience and empowering them to do their day-to-day jobs faster,”
said Larry Lien, Chief Product Officer, Resolve Systems. “Incident response and resolution across the entire enterprise can be complex and time consuming. By leveraging human-guided automation and a contextually-aware user design in Resolve 6.2, we are able to help operations teams work smarter and remediate quickly, maximizing the use of scarce organizational resources.”

Resolve 6.2 empowers agents to identify and conclude incidents faster by including:

  • New UI for ease of use and performance;
  • Automated incident association; and
  • Improved search and discovery of related incidents and associated artifacts.

“Resolve eliminates much of the tedious and time-consuming data gathering process our agents needed to gather when preparing to troubleshoot an incident,” said Mark Henninger, Director Network Operations at Windstream Communications. “Now, with Resolve, our agents have an incident resolution platform that’s automated, empowering them to quickly and easily understand the scale and complexity of an incident and quickly remedy the situation, removing any unnecessary complications. We measure our time savings in hours per day.”

Resolve 6.2 increases efficiencies for operations teams with fast time-to-value by:

  • Enabling users to mark incidents as duplicate in bulk;
  • Including MTTA / MTTR measurement and reporting; and
  • Making setup easy to align with customer’s process models.

Resolve 6.2 is available today. Please visit our Incident Response Platform page for more information.

About Resolve Systems

Resolve Systems is the global leader in providing a single platform for enterprise-wide incident response, automation and process orchestration for Security Operations, IT Operations, Network Operations and service desk teams.

Resolve accelerates incident response and resolution by supplying engineers with partially or fully customized human-guided automations, powerful real-time incident collaboration and the omnipresence to orchestrate existing systems, across silos.

Headquartered in Irvine, California, USA with operations in EMEA and APAC, Resolve Systems works with nearly 100 of the largest global firms and is majority owned by funds affiliated with Insight Venture Partners, a leading global private equity and venture capital firm investing in high-growth technology and software companies.

About Insight Venture Partners

Insight Venture Partners is a leading global venture capital and private equity firm investing in high-growth technology and software companies that are driving transformative change in their industries. Founded in 1995, Insight has raised more than $13 billion and invested in nearly 300 companies worldwide. Our mission is to find, fund and work successfully with visionary executives, providing them with practical, hands-on growth expertise to foster long-term success.

For more information on Insight and all of its investments, visit or follow us on Twitter.