Resolve Systems, the most widely deployed IT operations, network operations, and security incident response automation and orchestration platform for Fortune 500 companies, today announced its new Customer Portal. The Portal was created to energize conversations with Resolve customers around hot topics and automation use cases while providing a self-enablement engine to access best in class playbooks and tools to better manage and expand their incident resolution process.
The new Resolve Systems Customer Portal will kick off with a robust training program designed to provide customers access to training information based on their level of expertise. Customers new to the incident resolution platform can access the complimentary fundamentals course and introductory level trainings, while end users are encouraged to learn more advanced techniques and content with developer and advanced developer curriculum. Customer portal access provides:
- Product Training
- Developed Playbooks and Runbooks
- Product Documentation
- Knowledge Articles
- Case Management and Customer Support
- Discussion Groups
“Our goal is to establish a community that fosters conversation and knowledge sharing to work collaboratively in a flexible product environment,” said Peter Biber, Senior Vice President of Customer Success at Resolve Systems. “Our customers share similar pain points and challenges; the true power of this community is bringing together the compelling and powerful automation content that has helped these companies accelerate incident response and enable them to scale and extend their use of Resolve with built out automations. Resolve is integrated with so many technology partners and each customer has their own environments. Now they will have access to all necessary information in one repository.”
Resolve Systems offers a unified incident response and resolution platform founded in optimization of business processes across IT Operations, Network Operations, and Security Operations. Resolve Systems recognizes that customer incidents have some level of similarity across those business groups and plans to use the Customer Portal to allow customers to share automations amongst one another in an effort to speed incident resolution.
About Resolve Systems
Resolve Systems is the global leader in providing a single platform for enterprise-wide incident response, automation and process orchestration for Security Operations, IT Operations, Network Operations and service desk teams.
Resolve accelerates incident response and resolution by supplying engineers with partially or fully customized human-guided automations, powerful real-time incident collaboration and the omnipresence to orchestrate existing systems, across silos.
Headquartered in Irvine, California, USA with operations in EMEA and APAC, Resolve Systems works with nearly 100 of the largest global firms and is majority owned by funds affiliated with Insight Venture Partners, a leading global private equity and venture capital firm investing in high-growth technology and software companies.
About Insight Venture Partners
Insight Venture Partners is a leading global venture capital and private equity firm investing in high-growth technology and software companies that are driving transformative change in their industries. Founded in 1995, Insight has raised more than $13 billion and invested in nearly 300 companies worldwide. Our mission is to find, fund and work successfully with visionary executives, providing them with practical, hands-on growth expertise to foster long-term success.