The State of IT Automation: New Pressures Invite New Opportunities Read Report
  • Reseller

Successful Strategic Solutions

About Excalibur Data Systems

Founded in 1998, Excalibur Data Systems has a strategic focus as a boutique services delivery company specializing in ITSM and ESM solutions. Throughout our 23 years of operations, we have worked in a variety of industry verticals across North America, bringing our broad experience and proven success with each engagement.

Excalibur Data Systems leverages the Cherwell Service Management platform as its preferred ITSM/ESM technology platform, along with a host of supporting technologies to offer a complete end-to-end solution to its customers. They have been an authorized Cherwell partner since 2007, giving them over a decade of experience in delivering ITSM/ESM solutions and supporting technologies across hundreds of implementations within Canada and the US.

Their strategic partners are all best in breed technology solutions, which have seamless integrations with Cherwell. This allows for a complete end-to-end solutioning for their clients no matter their business needs. They believe in developing long term partnerships with their customers, and measure success by their client’s success in helping them achieve their goals.


  • Process Design
  • Implementation
  • Automation
  • Maturity Assessment
  • Strategy & Road mapping
  • Ongoing Consulting
  • Staff Augmentation
  • Training
  • Integrations
  • Self-Service Portal Design
  • BRM Solutions
  • Analytics & Dashboards
  • Customized Solutions


  • Analytics
  • IT Service Management
  • Business Relationship Management
  • Knowledge Management
  • Dashboards
  • Process Improvement
  • Integration
  • Service Desk
  • Find more information at

Partner Profile

Pittsburgh, Pennsylvania
Saint John, NB, Canada

Regional Focus

North America