Agents of IT

In this episode, Sean Heuer and Ari Stowe dig into whether today’s so-called “AI agents” are actually agentic… or just glorified chatbots riding the hype. They also tackle broken data strategies, why “dump everything into an LLM and see what happens” is a fast track to a busted project, and how shrinking the universe to specific, high-value use cases keeps AI from collapsing under its own buzz.

Luke Mitchell is a UK-based IT orchestration expert who’s had a guiding hand on robust automation initiatives at some of the world’s biggest retailers. And he had no idea he’d be in that driver’s seat. In this episode, he switches to the hot seat, where Sean and Ari ask him about his career in IT automation, where he thinks this discipline is going, and how you can leverage automation to meaningfully improve experiences for employees and, ultimately, customers!

In this Hot Takes episode, Sean Heuer and Ari Stowe dive into whether agentic AI can really reinvent ERP and IT as we know them. What does this reinvention mean for the Zero Ticket™ approach? How would it affect everything from frontline enterprises to Sean and Ari’s newly founded illicit wheat-buying syndicate? Listen in to find out!

In this episode, Sean and Ari sit down with Avro Chatterjee, Altus Group’s Director of Site Reliability Engineering and Tools, to discuss the blistering speed at which agentic AI has evolved. What does this technology’s lightspeed development mean for enterprises, their customers, and the wider world of IT? Listen in to find out!