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Solutions Overview Discover how to accelerate time to value with purpose-built solutions for every IT function.
IT Operations Management Automate infrastructure provisioning, testing, incident resolution, proactive maintenance and more!
Network Operations Management See why Resolve is trusted to execute millions of automations every day on the most complex networks on the planet!
IT Service Desk Management Automate service desk requests, change management, and incident management — and power self-service options and chatbots!
Cloud Operations Rapidly Migrate to the Cloud, Auto-remediate Server and Application Issues, Deploy and Provision Systems, and Optimize Resources to Manage Costs
Autodiscovery & Dependency Mapping Get full-stack visibility into complex infrastructure, automate dependency mapping, and ensure your CMDB is always accurate.
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5 Ancient IT Processes to Automate Away for Good

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See How You Can Achieve IT Operations Excellence

Resolve Actions
Automation Exchange
Resolve Insights
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Automation Accelerator Packs™

Automate your top IT use cases within days

Solutions Overview
IT Operations Management
Network Operations Management
IT Service Desk Management
Cloud Operations
Autodiscovery & Dependency Mapping
Customers
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Featured Resource

5 Ancient IT Processes to Automate Away for Good

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Exciting News!

Resolve Actions Goes SaaS!

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  • Resolve + Microsoft Teams Integration

Resolve + Microsoft Teams Virtual Agent Integration

Integrating Resolve with a Virtual Agent Chatbot in Microsoft Teams

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Help your helpdesk out! And stop wasting precious IT dollars on virtual agents by letting Resolve automatically take action on some of the most common requests.

Users simply interact with a chatbot in Microsoft Teams while Resolve automates the solution to let your IT service technicians remain focused on more strategic responsibilities.

In this demo, we look at integrating Resolve with Microsoft Teams as a virtual agent, saving the business from unnecessary licensing costs.

Learn how Resolve can use Microsoft Teams to:

  • Retrieve tickets from your ITSM platform
  • Reset passwords
  • Manage access requests
  • Show the health of business systems
  • Provide troubleshooting articles and guided assistance to empower users with self-service

Maximize ROI on your existing tools by simply placing Resolve in the center of your current ecosystem with MS Teams and your ITSM platform. Get in touch to see how you can set this up in your environment today!

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About the Author, Brent Hunter:

Brent Hunter is a sales engineer at Resolve, based in the United Kingdom. He has cultivated a wide range of technical skills over his 20-year career deploying IT applications and largescale project implementations. Brent is a prolific contributor to Resolve's technical demonstration video library.

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Bloor Hot Report: Hybrid Infrastructure Management
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Bloor Hot Report: Hybrid Infrastructure Management

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Preparing for the Unexpected: Forge a Strong ITSM Foundation with Automation + AIOps
  • Webinar

Preparing for the Unexpected: Forge a Strong ITSM Foundation with Automation + AIOps

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