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Resolve + Microsoft Teams Virtual Agent Integration

Integrating Resolve with a Virtual Agent Chatbot in Microsoft Teams

Help your helpdesk out! And stop wasting precious IT dollars on virtual agents by letting Resolve automatically take action on some of the most common requests.

Users simply interact with a chatbot in Microsoft Teams while Resolve automates the solution to let your IT service technicians remain focused on more strategic responsibilities.

In this demo, we look at integrating Resolve with Microsoft Teams as a virtual agent, saving the business from unnecessary licensing costs.

Learn how Resolve can use Microsoft Teams to:

  • Retrieve tickets from your ITSM platform
  • Reset passwords
  • Manage access requests
  • Show the health of business systems
  • Provide troubleshooting articles and guided assistance to empower users with self-service

Maximize ROI on your existing tools by simply placing Resolve in the center of your current ecosystem with MS Teams and your ITSM platform. Get in touch to see how you can set this up in your environment today!

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About the Author, Brent Hunter:

Brent Hunter is a sales engineer at Resolve, based in the United Kingdom. He has cultivated a wide range of technical skills over his 20-year career deploying IT applications and largescale project implementations. Brent is a prolific contributor to Resolve's technical demonstration video library.

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