Resolve allows ePO administrators to quickly manage communication between an endpoint and the McAfee ePO server to update agents on multiple systems concurrently.
My name is Alan Loos. I will be walking through today how a ePO administrator can be assisted through Resolve using automation. A frequent problem that many ePO administrators face today is the management of communication between an endpoint and the ePO server, the most direct symptoms usually occur at an extended last communication date, prompting the administrator to re-install the MacAfee agent on the endpoint device.
While the process itself is not time consuming, forcing an administrator to stop, log onto the end point, uninstall a client, re-install the client, and performing that over and over on a one-to-one basis is manageable in smaller environments. However, when you consider a corporate environment that only 10-20% of its endpoints being impacted over a 10,000-endpoint environment, that number quickly grows to thousands rapidly. Fortunately, Resolve allows ePO administrators to quickly resolve the issue and update the agent on multiple systems concurrently.
Using Resolve to empower the ePO administrator, we're able to update all the desired endpoints through a comma separated list. When selecting execute on the page, Resolve will reach out to all the systems, begin the reinstallation process while providing documentation to the administrator of each of the steps performed. In this automation, Resolve can reach out to each of the endpoint devices concurrently and perform a couple of steps. First will be the removal of the McAfee agent through uninstalling the agent using a Yum command. Please note, also in the bottom right-hand corner, we have provided the manual reinstallation process as well.
Once the uninstallation process through Yum has been performed, we're then going to run a clean command and make sure that the removal process is complete. While Resolve will provide a summary of all actions performed along with the timestamp, if I were to select a result on the page, Resolve will provide me with the raw feedback from the result as well, providing the ePO administrator a full audit trail of all actions taken within Resolve’s automation platform.
By selecting close, it will remove the detailed window and back to the results of our automation page. The final two steps in this automation is the installation of the McAfee ePO client. And then lastly, to perform an initialization process on the freshly installed McAfee client. Once the Resolve reinstallation of the agent is complete, we can check back into our ePO administrative page to validate that all the endpoints, now that they are initialized, are communicating appropriately. Using Resolve’s automation to empower your corporation to meet your SLAs, and more importantly, allowing the ePO to effectively protect you and bring your environment to compliance.
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Alan Loos joined Resolve in 2014 as a Senior Sales Engineer with 14-plus years of IT industry experience, in positions ranging from Systems Administrator, to Solutions Architect, to Director of IT. One of Alan's main goals as an IT professional has been to drive uptime and stability of large, complex corporate IT environments. Alan resides in the rainy Pacific Northwest, where he rounds out the technical side of Resolve's West Coast sales team.