- Launch ITSM Transformation
In this Spotlight Session from Cherwell CLEAR 2020, we explore how AIOps and automation can transform your entire incident management process by reducing alarm noise, correlating events, and automating resolution procedures without any human intervention.
These powerful technologies help you overcome a host of IT challenges, starting with your CMDB — the cornerstone of IT success. See how you can automate discovery, dependency mapping, and real-time updates to your Cherwell CMDB to ensure the data is always accurate; then learn how this data can become the center of your IT universe to fuel incident response, change management, and more.
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Rob Kelsall runs Global Sales Engineering for Resolve. With a 20-year career in technology, Rob has tackled everything from implementing service desks for MSPs to running worldwide sales engineering teams for a variety of software companies. Rob brings a unique perspective on IT operations and digital transformation drawn from his extensive experience implementing security, ITSM, and automation solutions for some of the largest enterprises in the world. Rob has an indelible focus on customer success and a passion for innovation, bleeding edge technologies, and maximizing the impact and efficiency of IT teams. Rob is originally from the United Kingdom, but he now hales from Northern California where he can frequently be found on the golf course when he’s not implementing enterprise automation solutions.