It seems like we can\u2019t escape the burden of uncertainty. From the countless things we were uncertain about during the Covid-19 pandemic to the current state of the economy, financial circumstances and trends, and fear of unemployment.\u00a0\u00a0
For many of today\u2019s businesses of all sizes, predicting the future might appear nearly impossible.\u00a0\u00a0<\/p>\n\n\n\n
IT teams at the start of the pandemic in 2020 shifted without notice to supporting remote employees. It meant an all-new way for companies to re-evaluate their technology and processes, as they looked to provide stability and security when so much was unknown. <\/p>\n\n\n\n
IT automation offered a huge helping hand to those working in IT \u2013 it was the missing piece of the puzzle when it came to finding any signs of certainty, and a guiding light during the time when millions of employees worked remotely. <\/p>\n\n\n\n
Known as the use of technology to automate repetitive IT manual tasks, such as password resets, software deployment, and data backup, IT automation emerged as a critical tool. <\/p>\n\n\n\n
\u2026 And it\u2019s stayed that way. <\/p>\n\n\n\n
Check out our webinar<\/strong><\/a> <\/strong>for more info on how to drive certainty with automation <\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n Leading companies have already announced that investment in technology and automation is happening. As Charlotte, North Carolina-based Duke Energy, CIO Bonnie Titone told The Wall Street Journal<\/a> in December 2022, figuring out how to achieve greater outcomes without spending more money raises a real question: \u201cHow do you do that?\u201d <\/p>\n\n\n\n Companies redirecting their IT priorities at the start of 2023 included Tyson Foods, Inc., Unilever North America, Target Corp., Liberty Mutual, and others. <\/p>\n\n\n\n In fact, Tyson Foods, Inc. in an interview<\/a> said the company will invest more than $1.3 billion to increase automation in its factories over the next three years. <\/p>\n\n\n\n Also looking ahead to potential changes and pivots, infrastructure and operations (I&O) leaders would ideally turn to workload orchestration, automation, and collaboration to deliver value while optimizing costs, as management of infrastructure and operations becomes more difficult. <\/p>\n\n\n\n Gartner<\/a>, in November 2022, found that cost-related pressures are on the rise, which will cause a greater sense of urgency to reduce overlapping and duplicating expenses that result from using too many technologies at the same time \u2013 a case where automation will be key. \u00a0<\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n 1. Creating Capacity: Ensure You Can Continue to Operate Business as Usual <\/strong><\/p>\n\n\n\n IT automation has the ability to increase capacity and keep the business running smoothly, as if nothing has changed. Automated systems can perform repetitive tasks much faster and with higher efficiency than humans, giving more time to IT staff for focusing on more strategic initiatives. <\/p>\n\n\n\n This improved efficiency can set companies up to better meet their deadlines and goals, providing a sense of stability and security during uncertain times. <\/p>\n\n\n\n If a crisis were to happen, IT automation can also ensure business continuity by providing a backup plan and ensuring that critical systems continue to fully function, even if key personnel are unavailable. <\/p>\n\n\n\n 2. Boosting Talent: Upskill, Retain, and Repurpose Existing Talent <\/strong> <\/p>\n\n\n\n Another result of automating repetitive tasks is the ability IT staff get to\u2014and can use toward\u2014higher-value activities that require creative problem-solving and critical thinking skills. <\/p>\n\n\n\n It positions IT professionals to acquire new skills and improve their knowledge, which is bound to help the company in the long run. <\/p>\n\n\n\n IT automation can also help retain top talent by reducing the monotony and stress associated with manual, tedious tasks. In the end, organizations can expect to achieve increased job satisfaction, less turnover, and a stronger, more engaged workforce. <\/p>\n\n\n\n 3. Elevating Experiences: Deliver Stellar Customer and Employee Experiences <\/strong> <\/p>\n\n\n\n Automated systems can handle routine customer interactions, like responding to common inquiries. This capability allows customer service representatives to focus on and engage in more powerful, complex interactions. <\/p>\n\n\n\n For the IT teams and organizations alike, it can mean results like quicker response times, improved accuracy, and enhanced customer satisfaction. <\/p>\n\n\n\n IT automation; additionally, can offer perks to customers like self-service options (including online account management and real-time order tracking), which improves their experiences and makes it easier for them to do business with the organization.\u00a0\u00a0<\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\nAutomation is the Way Forward <\/h3>\n\n\n\n
The Top 3 Ways Automation Delivers Certainty in Uncertain Times <\/h3>\n\n\n\n
IT Automation Can Equal Endless Opportunities\u00a0\u00a0<\/h3>\n\n\n\n