{"id":368623,"date":"2023-09-07T06:24:10","date_gmt":"2023-09-07T13:24:10","guid":{"rendered":"https:\/\/resolve.io\/?post_type=blog&p=368623"},"modified":"2023-10-30T11:20:15","modified_gmt":"2023-10-30T18:20:15","slug":"resolve-automation-capabilities-framework-from-tactical-to-strategic-end-to-end-automation","status":"publish","type":"blog","link":"https:\/\/resolve.io\/blog\/resolve-automation-capabilities-framework-from-tactical-to-strategic-end-to-end-automation","title":{"rendered":"Resolve Automation Capabilities Framework: From Tactical to Strategic End-to-end Automation\u00a0"},"content":{"rendered":"\n
<\/p>\n\n\n\n
All business eyes seem to be focused on the current challenges of an unsteady economic environment, and organizational leaders are working to figure out the best plan to overcome them. <\/p>\n\n\n\n
Leaders have their own collection of key initiatives as no two companies are the same. Most commonly; however, they want to double capacity and productivity, cut costs, enhance customer experiences, and future-proof their organizations. They\u2019re also determining the metrics and KPIs that matter most for their business needs and goals. <\/p>\n\n\n\n
Automation has the power to help advance their vision, but realizing the promise of automation requires thorough consideration and detailed planning. It all begins with defining the right technology, processes, and success. <\/p>\n\n\n\n
Using automation to drive efficiency is not new to IT. For years, IT teams have been using out-of-the-box solutions and heaps of off-the-shelf content, as well as in-house tools and scripts to alleviate pressing pain points and solve problematic issues. <\/p>\n\n\n\n
The current landscape presents a real opportunity for IT leaders \u2013 to elevate and progress tactical, existing automations, and build on those automations already in place to drive efficiency at the process level. <\/p>\n\n\n\n
The power of the Resolve Actions<\/a> platform reaches way beyond the platform itself and includes an automation and orchestration tool to create and produce new, complex, and intelligent automations, enabling more efficiencies to be achieved with end-to-end automation. <\/p>\n\n\n\n <\/p>\n\n\n\n Type 1: Eliminating Toil – Famous Small Starts<\/strong> <\/p>\n\n\n\n The very first step that pretty much everyone takes toward moving the business needle with automation starts with considering, and determining, what investments are most important and applicable. <\/p>\n\n\n\n Toil \u2014 the tedious, tiresome work that no one actually wants to do (nor should they) \u2014 is most often the first batch of work IT engineers think about automating. It\u2019s an easy place to start, and it makes IT jobs easier by getting simple, low-value tasks out of the way of individuals, so they no longer have to complete them. <\/p>\n\n\n\n A favorite among the crowd, automating away obvious pain points one at a time, does free up IT staff of a single department and allows them to do more purposeful, satisfying work. <\/p>\n\n\n\n When ITSM teams can automate the many manual tasks of carrying out access requests, such as password resets, AD synchronization, account management, and others, there\u2019s significantly less potential for human error, an incredible efficiency gain, and more solid support for the business. <\/p>\n\n\n\n Type 2: Single IT Processes – Deepening the Defense<\/strong> <\/p>\n\n\n\n Forward-thinking leaders of the pack have stepped up, just beyond automating individual tasks. <\/p>\n\n\n\n They\u2019re automating multiple steps within an IT process. An evolution from eliminating toil, automation of single IT processes span across technologies, but they\u2019re still limited to a specific function inside IT. Known for keeping the lights on, these automations tackle server provisioning, troubleshooting, ticket enrichment, and the like. They have just a bit more strategic impact than tactical task automations. <\/p>\n\n\n\n For example, the IT Operations function has evolved from having to support applications and workloads on-premises to a combination of cloud, multi-cloud, and more, adding an evident degree of complexity to processes and getting them done. Today\u2019s request of provisioning a resource includes the umbrella of actions that goes with it, such as a new network configuration service. <\/p>\n\n\n\n Automating the countless moving parts of server provisioning<\/a>, while within the NetOps department, breaks down roadblocks for IT and leads to a drop in human error, much shorter response times, and maintaining the terms of service level agreements (SLAs). <\/p>\n\n\n\n Type 3:<\/strong> Cross-functional IT Processes – Getting Ahead of the Game<\/strong> <\/p>\n\n\n\n When they\u2019re ready for more, organizations will start thinking more critically about the IT processes that make the most sense for the business, from a strategic lens. <\/p>\n\n\n\n End-to-end IT process automation (ITPA) can handle cross-department IT functions, with the potential to impact more than one silo in one fell swoop. ITPA is proactive and predictive, and can detect and repair issues before they arise. It’s well-suited for auto-remediation of system Automatically remediating web application issues, for example, is critical for meeting the escalated expectations of employees and customers today. Impeccable experiences are capturing significant attention as key strategies for locking in employee retention and customer loyalty, which can make or break business survival. As automation remediates potential issues behind the scenes, employees and customers won\u2019t be affected, and they may never know an issue was on deck. <\/p>\n\n\n\nA Comprehensive Approach to Driving Business Value with Automation<\/strong> <\/h3>\n\n\n\n
s<\/s> outages and internet-based networking, for instance. Organizations can start mapping a business process or a full technology process from end-to-end. <\/p>\n\n\n\n