{"id":369539,"date":"2024-03-26T07:00:00","date_gmt":"2024-03-26T14:00:00","guid":{"rendered":"https:\/\/resolve.io\/?post_type=blog&p=369539"},"modified":"2024-03-26T13:25:26","modified_gmt":"2024-03-26T20:25:26","slug":"what-is-intelligent-it-automation","status":"publish","type":"blog","link":"https:\/\/resolve.io\/blog\/what-is-intelligent-it-automation","title":{"rendered":"What Is Intelligent IT Automation (and How Do I Get Started)?"},"content":{"rendered":"\n
So, you\u2019ve been tasked with automating one or more of your tedious, time-consuming IT processes\u2026 but, what exactly does that mean? And perhaps more importantly, where on earth do you start? <\/p>\n\n\n\n
IT process automation (ITPA) can cover a broad spectrum of potential use-cases, ranging everywhere from the Service Desk, to the NOC, to Infrastructure, and well beyond. No matter what the area of focus may be, however, they all have something in common: the process must first be understood and mapped out before it can be automated. <\/p>\n\n\n\n
What does \u201cmapping out the process\u201d mean? Let\u2019s take a closer look. <\/p>\n\n\n\n