{"id":1930,"date":"2023-05-03T13:55:52","date_gmt":"2023-05-03T20:55:52","guid":{"rendered":"https:\/\/resolve.io\/?page_id=1930"},"modified":"2023-12-12T15:14:05","modified_gmt":"2023-12-12T23:14:05","slug":"customers","status":"publish","type":"page","link":"https:\/\/resolve.io\/customers","title":{"rendered":"Customer Stories"},"content":{"rendered":"

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Why Automate with Resolve?<\/h2>\n

ROI-Driven Automation.
Transformational Results.<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Zayo” _builder_version=”4.21.0″ _module_preset=”84f24999-928a-4086-90bc-ca3060b18df0″ global_colors_info=”{}”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” gutter_width=”4″ custom_padding_last_edited=”on|tablet” _builder_version=”4.22.1″ _module_preset=”default” background_color=”#ffffff” width=”100%” module_alignment=”center” custom_margin=”||||false|false” custom_padding=”20px|20px|0px|20px|false|false” custom_padding_tablet=”20px|20px|0px|20px|false|false” custom_padding_phone=”20px|20px|0px|20px|false|false” hover_enabled=”0″ border_radii=”on|31px|31px|31px|31px” global_colors_info=”{}” sticky_enabled=”0″][et_pb_column type=”1_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” header_text_align=”center” header_font_size=”35px” header_letter_spacing=”-1px” width=”200px” module_alignment=”center” custom_margin=”||22px|||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Fortune 500 Financial Company<\/h1>\n

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$1.4M<\/h1>\n

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COST SAVINGS
OVER 3 YEARS<\/span><\/strong><\/h2>\n

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Automation success included cost savings of $1.4 million over a three-year period and an<\/span><\/span>\u00a080 percent average reduction in mean time to resolution (MTTR) for high-severity incidents.<\/span><\/span><\/span><\/span><\/p>\n

[\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9jdXN0b21lci1zdG9yaWVzIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjM2OTA4NCJ9fQ==@” button_text=”Read the Story” admin_label=”Button – Mobile View” _builder_version=”4.23.1″ _dynamic_attributes=”button_url” _module_preset=”75ed293a-649f-4fb6-9b2c-540b00c9701e” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” header_text_align=”center” header_font_size=”35px” width=”200px” module_alignment=”center” custom_margin=”||22px|||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″ custom_padding=”||41px|||”]<\/p>\n

South African Telco Company<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.22.1″ _module_preset=”071d7f8c-3e20-4f1b-bbf4-6f3272243a28″ header_font=”Franklin Gothic Demi Condensed|700|||||||” header_text_color=”#0EC0C0″ header_font_size=”55pt” header_line_height=”1.2em” custom_margin=”||-15px||false|false” header_font_size_tablet=”55pt” header_font_size_phone=”55pt” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

100k<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.22.1″ _module_preset=”default” header_2_font_size=”24pt” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n

STAFF HOURS
SAVED<\/span><\/strong><\/h2>\n

[\/et_pb_text][et_pb_divider _builder_version=”4.22.1″ _module_preset=”455e52e1-16bc-4770-8c31-368b90e2dee4″ global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.23.1″ _module_preset=”8efae62a-e1d0-4900-8663-b779a21b05a6″ global_colors_info=”{}”]Automation success included 100,000+ staff hours saved in less than 1 year, increased profitability and ROI, and a 15% revenue jump in the third quarter of 2023.<\/span>[\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9jdXN0b21lci1zdG9yaWVzIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjM2ODQ3OCJ9fQ==@” button_text=”Read the Story” admin_label=”Button – Mobile View” _builder_version=”4.23.1″ _dynamic_attributes=”button_url” _module_preset=”75ed293a-649f-4fb6-9b2c-540b00c9701e” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/resolve.io\/wp-content\/uploads\/2023\/03\/zayo_logo.jpg” title_text=”zayo_logo” _builder_version=”4.23.1″ _module_preset=”default” width=”150px” max_width=”300px” custom_margin=”20px||46px||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”071d7f8c-3e20-4f1b-bbf4-6f3272243a28″ header_font=”Franklin Gothic Demi Condensed|700|||||||” header_text_color=”#0EC0C0″ header_font_size=”55pt” header_line_height=”1.2em” custom_margin=”10px||-15px||false|false” header_font_size_tablet=”55pt” header_font_size_phone=”55pt” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

$600k<\/h1>\n

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INCIDENTS PROCESSED EVERY DAY<\/span><\/strong><\/h2>\n

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\u201cWe will be a leader from an automation perspective… With Resolve, we\u2019re able to greatly reduce technician time per ticket, reduce customer call times, and lower MTTI & MTTR.\u201d<\/span><\/p>\n

[\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9jdXN0b21lci1zdG9yaWVzIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIxNDAifX0=@” button_text=”Read the Story” _builder_version=”4.23.1″ _dynamic_attributes=”button_url” _module_preset=”75ed293a-649f-4fb6-9b2c-540b00c9701e” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” header_text_align=”center” header_font_size=”35px” width=”200px” module_alignment=”center” custom_margin=”||18px|||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Financial Services Leader<\/h1>\n

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60%<\/h1>\n

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TICKET VOLUME
REDUCTION<\/span><\/strong><\/h2>\n

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Automation success included $1 million saved annually, reduction in incident handling time by up to 50%, and reduction of incident volumes by up to 30%.<\/span><\/p>\n

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$1M<\/span><\/h1>\n

[\/et_pb_text][et_pb_text admin_label=”Stat Type” _builder_version=”4.21.0″ _module_preset=”071d7f8c-3e20-4f1b-bbf4-6f3272243a28″ global_colors_info=”{}”]<\/p>\n

SAVED <\/span>EVERY YEAR<\/span><\/h2>\n

[\/et_pb_text][et_pb_divider color=”#DFC004″ divider_weight=”2px” _builder_version=”4.20.4″ _module_preset=”default” module_alignment=”center” custom_margin=”0px|auto|0px|auto|true|true” custom_padding=”0px||0px||true|true” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.21.0″ _module_preset=”071d7f8c-3e20-4f1b-bbf4-6f3272243a28″ global_colors_info=”{}”]<\/p>\n

by replacing manual, reactive tasks with automated proactive workflows for one of the top three global credit card companies.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Stat” _builder_version=”4.21.0″ _module_preset=”071d7f8c-3e20-4f1b-bbf4-6f3272243a28″ global_colors_info=”{}”]<\/p>\n

63K<\/span><\/h1>\n

[\/et_pb_text][et_pb_text admin_label=”Stat Type” _builder_version=”4.21.0″ _module_preset=”071d7f8c-3e20-4f1b-bbf4-6f3272243a28″ global_colors_info=”{}”]<\/p>\n

MAN HOURS <\/strong><\/span><\/span>SAVED<\/span><\/h2>\n

[\/et_pb_text][et_pb_divider color=”#DFC004″ divider_weight=”2px” _builder_version=”4.20.4″ _module_preset=”default” module_alignment=”center” custom_margin=”0px|auto|0px|auto|true|true” custom_padding=”0px||0px||true|true” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.21.0″ _module_preset=”071d7f8c-3e20-4f1b-bbf4-6f3272243a28″ global_colors_info=”{}”]<\/p>\n

by replacing the work of 300 full-time engineers who would have been hired to manage 30% year-over-year network growth.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Stat” _builder_version=”4.21.0″ _module_preset=”071d7f8c-3e20-4f1b-bbf4-6f3272243a28″ global_colors_info=”{}”]<\/p>\n

$4000<\/span><\/h1>\n

[\/et_pb_text][et_pb_text admin_label=”Stat Type” _builder_version=”4.21.0″ _module_preset=”071d7f8c-3e20-4f1b-bbf4-6f3272243a28″ global_colors_info=”{}”]<\/p>\n

SAVED EVERY DAY<\/strong><\/span><\/span><\/h2>\n

[\/et_pb_text][et_pb_divider color=”#DFC004″ divider_weight=”2px” _builder_version=”4.20.4″ _module_preset=”default” module_alignment=”center” custom_margin=”0px|auto|0px|auto|true|true” custom_padding=”0px||0px||true|true” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.21.0″ _module_preset=”071d7f8c-3e20-4f1b-bbf4-6f3272243a28″ global_colors_info=”{}”]<\/p>\n

by automating the validation and diagnosis of events generated by Netcool.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Stat” _builder_version=”4.21.0″ _module_preset=”071d7f8c-3e20-4f1b-bbf4-6f3272243a28″ global_colors_info=”{}”]<\/p>\n

83%<\/span><\/h1>\n

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REDUCTION IN <\/span>MTTR<\/strong><\/h2>\n

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replacing the work of 14 FTEs by automating three incident use cases for a multinational IT equipment and services company.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#FFFFFF” module_alignment=”center” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”4″ custom_padding_last_edited=”on|desktop” admin_label=”Syniverse” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#ffffff” module_alignment=”center” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” custom_padding_tablet=”0px||0px||false|false” custom_padding_phone=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/resolve.io\/wp-content\/uploads\/2023\/05\/Syniverse-color.png” title_text=”Syniverse-color” _builder_version=”4.22.1″ _module_preset=”default” width=”40%” custom_margin=”||||false|false” custom_margin_tablet=”20px||||false|false” custom_margin_phone=”20px||||false|false” custom_margin_last_edited=”on|tablet” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_font=”Franklin Gothic Demi Condensed|700|||||||” header_text_align=”center” header_text_color=”#0EC0C0″ header_font_size=”55pt” custom_margin=”10px||-15px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n

100%<\/h1>\n

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OVERTIME HOURS ELIMINATED<\/span><\/strong><\/h2>\n

FOR PORTING REQUESTS<\/h2>\n

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\u201cAutomation has transformed and streamlined our operations, which has led to the elimination of costly overtime hours, improved service quality, and satisfied more customers\u201d<\/span><\/p>\n

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99%<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_2_font_size=”24pt” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n

FASTER RESPONSE<\/span><\/strong><\/h2>\n

(6 MIN TO 4 SEC)<\/h2>\n

[\/et_pb_text][et_pb_divider _builder_version=”4.22.1″ _module_preset=”455e52e1-16bc-4770-8c31-368b90e2dee4″ global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font=”Franklin Gothic URW Book||||||||” text_text_color=”#000000″ text_font_size=”14pt” text_line_height=”17pt” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n

\u201cResolve is the Swiss army knife of technology… it\u2019s the tool that integrates with all of our platforms and has crossed the boundaries of the different [IT] silos…\u201d<\/span><\/p>\n

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$1.2M<\/h1>\n

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\u00a0SAVED ANNUALLY +<\/span><\/strong><\/h2>\n

30% FEWER CALLS<\/h2>\n

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\u201cFor the initial implementation of a single runbook, Resolve helped us to get a 21% reduction in customer calls related to HFC issues, a 46% reduction in ICOMS faults, and a reduction of 6.5k calls no longer escalated to the help centre.\u201d<\/span><\/p>\n

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48<\/span><\/h1>\n

[\/et_pb_text][et_pb_text admin_label=”Stat Type” _builder_version=”4.21.0″ _module_preset=”38b2f315-8928-450f-9d09-027430873a2b” custom_margin=”0px||10px||false|false” global_colors_info=”{}”]<\/p>\n

HOURS <\/span>TO AUTOMATE<\/span><\/h2>\n

[\/et_pb_text][et_pb_divider color=”#DFC004″ divider_weight=”2px” _builder_version=”4.21.0″ _module_preset=”default” module_alignment=”center” custom_margin=”0px|auto|0px|auto|true|true” custom_padding=”0px||0px||true|true” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font=”Franklin Gothic URW Book|500|||||||” text_font_size=”12pt” background_layout=”dark” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n

four use cases that represented 50% of the workload for an IT group in a large multinational IT equipment and services company.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Stat” _builder_version=”4.21.0″ _module_preset=”071d7f8c-3e20-4f1b-bbf4-6f3272243a28″ global_colors_info=”{}”]<\/p>\n

90%<\/span><\/h1>\n

[\/et_pb_text][et_pb_text admin_label=”Stat Type” _builder_version=”4.21.0″ _module_preset=”071d7f8c-3e20-4f1b-bbf4-6f3272243a28″ global_colors_info=”{}”]<\/p>\n

GAIN\u00a0 IN EFFICIENCY<\/strong><\/span><\/span><\/h2>\n

[\/et_pb_text][et_pb_divider color=”#DFC004″ divider_weight=”2px” _builder_version=”4.20.4″ _module_preset=”default” module_alignment=”center” custom_margin=”0px|auto|0px|auto|true|true” custom_padding=”0px||0px||true|true” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.21.0″ _module_preset=”071d7f8c-3e20-4f1b-bbf4-6f3272243a28″ global_colors_info=”{}”]<\/p>\n

(from 45 minutes to 5 minutes) by automating service restarts for the leading U.S. drug store chain.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Stat” _builder_version=”4.21.0″ _module_preset=”071d7f8c-3e20-4f1b-bbf4-6f3272243a28″ global_colors_info=”{}”]<\/p>\n

60x<\/span><\/h1>\n

[\/et_pb_text][et_pb_text admin_label=”Stat Type” _builder_version=”4.21.0″ _module_preset=”071d7f8c-3e20-4f1b-bbf4-6f3272243a28″ global_colors_info=”{}”]<\/p>\n

IMPROVEMENT IN MTTR<\/strong><\/span><\/span><\/h2>\n

[\/et_pb_text][et_pb_divider color=”#DFC004″ divider_weight=”2px” _builder_version=”4.20.4″ _module_preset=”default” module_alignment=”center” custom_margin=”0px|auto|0px|auto|true|true” custom_padding=”0px||0px||true|true” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.21.0″ _module_preset=”071d7f8c-3e20-4f1b-bbf4-6f3272243a28″ global_colors_info=”{}”]<\/p>\n

(from 3 hours to 3 minutes) by automating resolution of storage utilization errors for another top three global credit card company.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Stat” _builder_version=”4.21.0″ _module_preset=”071d7f8c-3e20-4f1b-bbf4-6f3272243a28″ global_colors_info=”{}”]<\/p>\n

40%<\/span><\/h1>\n

[\/et_pb_text][et_pb_text admin_label=”Stat Type” _builder_version=”4.21.0″ _module_preset=”071d7f8c-3e20-4f1b-bbf4-6f3272243a28″ global_colors_info=”{}”]<\/p>\n

FEWER<\/span> MAN HOURS<\/strong><\/span><\/h2>\n

[\/et_pb_text][et_pb_divider color=”#DFC004″ divider_weight=”2px” _builder_version=”4.20.4″ _module_preset=”default” module_alignment=”center” custom_margin=”0px|auto|0px|auto|true|true” custom_padding=”0px||0px||true|true” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.21.0″ _module_preset=”071d7f8c-3e20-4f1b-bbf4-6f3272243a28″ global_colors_info=”{}”]<\/p>\n

by automating proactive checks for RAID systems, UNIX boxes, Citrix servers, databases, and disk space for a top tier global services company.<\/p>\n

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\n
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A Few More of Our Awesome Customers<\/h1>\n<\/div>\n<\/div>\n
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<\/div>\n<\/div>\n<\/div>\n

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Why Automate with Resolve? ROI-Driven Automation.Transformational Results.Fortune 500 Financial Company$1.4MCOST SAVINGSOVER 3 YEARSAutomation success included cost savings of $1.4 million over a three-year period and an\u00a080 percent average reduction in mean time to resolution (MTTR) for high-severity incidents.South African Telco Company100kSTAFF HOURSSAVEDAutomation success included 100,000+ staff hours saved in less than 1 year, increased profitability […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"folder":[84],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/resolve.io\/wp-json\/wp\/v2\/pages\/1930"}],"collection":[{"href":"https:\/\/resolve.io\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/resolve.io\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/resolve.io\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/resolve.io\/wp-json\/wp\/v2\/comments?post=1930"}],"version-history":[{"count":41,"href":"https:\/\/resolve.io\/wp-json\/wp\/v2\/pages\/1930\/revisions"}],"predecessor-version":[{"id":369261,"href":"https:\/\/resolve.io\/wp-json\/wp\/v2\/pages\/1930\/revisions\/369261"}],"wp:attachment":[{"href":"https:\/\/resolve.io\/wp-json\/wp\/v2\/media?parent=1930"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/resolve.io\/wp-json\/wp\/v2\/folder?post=1930"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}