{"id":368415,"date":"2023-08-04T14:22:17","date_gmt":"2023-08-04T21:22:17","guid":{"rendered":"https:\/\/resolve.io\/?post_type=resources&#038;p=368415"},"modified":"2023-11-07T06:32:42","modified_gmt":"2023-11-07T14:32:42","slug":"from-slas-to-xlas-5-practical-ways-it-automation-gets-you-there","status":"publish","type":"resources","link":"https:\/\/resolve.io\/it-automation-resources\/from-slas-to-xlas-5-practical-ways-it-automation-gets-you-there","title":{"rendered":"From SLAs to XLAs: The Necessary Shift and 5 Practical Ways IT Automation Gets You There"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<p>There\u2019s a new buzz phrase that IT leaders must pay attention to: experience level agreements or XLAs. To stay ahead in this ever increasingly competitive market, experience is everything\u2014both internal employee experience and customer experience\u2014and is the differentiator in driving retention and affinity.<\/p>\n\n\n\n<p>Driving XLAs requires IT to do more than just measuring performance metrics or meeting technical requirements to ensuring exceptional user experiences. But to be XLA-focused, IT needs to first ensure SLAs are taken care of. SLAs are a core enabler of XLAs.<\/p>\n\n\n\n<p>Operationalizing an XLA-based IT strategy, tracking, and measuring metrics can be hard as IT teams begin to center processes around experiences. IT process automation helps IT meet and surpass SLAs. Automation streamlines and standardizes processes, ensuring consistent and reliable IT service delivery.<\/p>\n\n\n\n<p>Watch as <a href=\"https:\/\/www.linkedin.com\/in\/seancheuer\/\" title=\"\">Sean Heuer<\/a>, CEO at Resolve Systems, and <a href=\"https:\/\/www.linkedin.com\/in\/aristowe?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAV4zIsBhlzFGkvr4c-N3_TMw_npv2rz2ak&amp;lipi=urn%3Ali%3Apage%3Ad_flagship3_search_srp_all%3BPOUIqmcGSWue0dApwFVRpA%3D%3D\">Ari Stowe<\/a>, VP of Product at Resolve Systems, discuss how to conquer your SLAs and make the shift to XLAs. Our IT thought leaders cover tactics you can use today to drive service excellence, including:<\/p>\n\n\n\n<ul>\n<li>Free up L1 and enhance organizational productivity through self-service<\/li>\n\n\n\n<li>Add one more 9 to your SLAs to boost experiences<\/li>\n\n\n\n<li>Minimize service disruptions with full-stack automation for self-healing processes<\/li>\n\n\n\n<li>Proactively find and fix potential issues before they impact the business<\/li>\n\n\n\n<li>Enable XLA delivery by unifying automation silos across the organization using process orchestration<\/li>\n<\/ul>\n\n\n\n<p>Rethinking IT processes with an experience lens allows for optimization of the whole end-to-end IT process as opposed to just a portion of what a team may be responsible for.<\/p>\n\n\n\n<p>Watch the replay to learn how you should be leveraging automation today.<\/p>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10px\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading mktoFormHeader\" id=\"mktoFormHeader\">Watch Replay<\/h2>\n\n\n<style class=\"wpcode-css-snippet\">.mktoForm {\r\n  width: 100% !important;\r\n  padding: 10px 20px;\r\n  margin: 0;\r\n  background-color: #fff;\r\n  border: solid 1px #ddd;\r\n  border-top: 0;\r\n  border-bottom-left-radius: 10px;\r\n  border-bottom-right-radius: 10px;\r\n}\r\n.mktoFormCol, .mktoFieldWrap {\r\n  width: 100%;\r\n}\r\n.mktoForm .mktoFormRow .mktoFormCol {\r\n  clear: none;\r\n  float: left;\r\n}\r\n.mktoOffset {\r\n  display: none;\r\n}\r\n#mktoFormHeader, .mktoFormHeader {\r\n  background-color: teal;\r\n  border-top-left-radius: 10px;\r\n  border-top-right-radius: 10px;\r\n  color: white !important;\r\n  padding: 15px 30px !important;\r\n}\r\n.mktoForm .mktoFormRow label.mktoLabel {\r\n  color: #222;\r\n  font-size: 12pt;\r\n  font-weight: normal !important;\r\n  line-height: 1em;\r\n  margin: 15px 0 5px 0;\r\n  width: auto !important;\r\n}\r\n.mktoForm .mktoButtonRow {\r\n  width: 100%;\r\n  text-align: center !important;\r\n}\r\n.mktoAsterix {\r\n  float: right !important;\r\n  padding-left: 5px !important;\r\n  padding-right: 0 !important;\r\n}\r\n.mktoForm .mktoField {\r\n  border-radius: 5px;\r\n  border: 1px solid #ccc;\r\n  padding: 5px 10px !important;\r\n  width: 100% !important;\r\n  font-size: 12pt;\r\n}\r\n\r\n.mktoForm select.mktoField {\r\n  padding: 5px 10px;\r\n  font-size: 12pt;\r\n}\r\n.mktoForm button.mktoButton {\r\n display: block;\r\n padding: 10px 30px;\r\n margin: 15px auto;\r\n background-color: #059595;\r\n border: 0;\r\n color: #fff;\r\n font-size: 12pt;\r\n font-weight: normal;\r\n text-decoration: none;\r\n border-radius: 5px;\r\n}\r\n\r\n#gatedResource {\r\n\tbackground-color: #eee;\r\n\tborder-radius: 20px;\r\n\tpadding: 30px 20px;\r\n\ttext-align: center;\r\n}\r\n\r\n#gatedResource h3 {\r\n\tmargin-top: 0;\r\n\tmargin-bottom: 15px;\r\n\tfont-size: 24pt;\r\n}\r\n\r\n#gatedResource p {\r\n\tfont-size: 16pt;\r\n\tmargin-bottom: 15px;\r\n}\r\n\r\n#gatedResource .sidebarForm-title-2 {\r\n\tmargin-top: 30px;\r\n}\r\n\r\n#gatedResource .button-show-gated-content {\r\n\tdisplay: block;\r\n\tmargin: 0 auto;\r\n\twidth: 200px;\r\n\tpadding: 15px 0;\r\n\tbackground-color: #059595;\r\n\tcolor: #fff !important;\r\n\tfont-size: 14pt;\r\n\ttext-align: center;\r\n\tcursor: pointer;\r\n\tborder-radius: 5px;\r\n}\r\n\r\n.mktoFormHeader-hide {\r\n\tdisplay: none;\r\n}<\/style>\n\n\n<script src=\"\/\/go.resolve.io\/js\/forms2\/js\/forms2.min.js\"><\/script><form id=\"mktoForm_833\"><\/form><script>MktoForms2.loadForm(\"\/\/go.resolve.io\", \"589-LFW-821\", 833, function(form) {\tform.onSuccess(function(values, followUpUrl) {\tform.getFormElem().hide();  document.getElementById('mktoFormHeader').classList.add('mktoFormHeader-hide');\tdocument.getElementById('gatedResource').style.display ='block';\treturn false;\t});});<\/script>\n\n\n<div id=\"gatedResource\" style=\"display: none;\">  <div class=\"sidebarForm\">      <div class=\"sidebarForm-title\">        <h4>Enjoy the webinar replay and slides<\/h4>      <\/div>\t\t<div class=\"sidebarForm-body\">        <p>Watch the on-demand replay now<\/p>\t\t<a class=\"button button-show-gated-content\" href=\"https:\/\/vimeo.com\/resolveio\/from-slas-to-xlas\" target=\"_blank\">Watch Now<\/a>      <div class=\"sidebarForm-title-2\">        <h4>Presentation Slides<\/h4>      <\/div>\t\t<div class=\"sidebarForm-body\">        <p>Here are the slides<\/p>\t\t<a class=\"button button-show-gated-content\" href=\"https:\/\/go.resolve.io\/rs\/589-LFW-821\/images\/SLAs to XLAs Slides.pdf\" target=\"_blank\">Direct Download <\/a>\t\t<\/div>\t<\/div><\/div>\n\n\n<script>MktoForms2.whenReady(function (form) {\r\n    var formEl = form.getFormElem()[0];\r\n\r\n    \/\/ remove element styles from root and children (may want to disable this while debugging)\r\n    for (var elsWithStyles = document.querySelectorAll('#' + formEl.id + ', #' + formEl.id + ' [style]'), i = 0, imax = elsWithStyles.length; 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