{"id":940,"date":"2022-05-03T07:00:00","date_gmt":"2022-05-03T14:00:00","guid":{"rendered":"https:\/\/resolve.io\/?post_type=resources&#038;p=940"},"modified":"2023-05-18T22:18:32","modified_gmt":"2023-05-19T05:18:32","slug":"gatepoint-research-reveals-why-automating-employee-self-help-is-required-in-a-hybrid-world","status":"publish","type":"resources","link":"https:\/\/resolve.io\/it-automation-resources\/gatepoint-research-reveals-why-automating-employee-self-help-is-required-in-a-hybrid-world","title":{"rendered":"Gatepoint Research Reveals Why Automating Employee Self-Help Is Required in a Hybrid World"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<p>Consider this: Results from two recent Gatepoint Research studies revealed that 32% of respondents are looking to reduce service desk requests with self-service automation, and yet, only 4% state they have implemented automation via a virtual agent for non-business hours.<\/p>\n\n\n\n<p>Although we are in the second year of Covid, most ITSM organizations have not redesigned employee support for a hybrid world. The impact of not automating the resolution of IT questions and issues is being realized in lost productivity and diminished employee satisfaction. There are significant benefits, however, being realized by enterprises that have automated employee self-help with a virtual agent.<\/p>\n\n\n\n<p>In this on-demand webinar, Espressive and Resolve Systems dive into the findings of the Gatepoint studies and their implications on the state of IT. Experts from both companies discussed the symbiotic relationship between virtual agents and IT automation, and how the two combined can drive superior employee experiences and help enterprises surpass their SLAs. After all, with remote and hybrid workforces here to stay, strategies to help your L1 support team are paramount.<\/p>\n\n\n\n<p>In this replay, you\u2019ll learn:<\/p>\n\n\n\n<ul>\n<li>What employees really think of IT support today and how the right automation technologies can help<\/li>\n\n\n\n<li>The top complaints employees have with IT self-help and how to overcome them<\/li>\n\n\n\n<li>Benefits realized by companies that have implemented IT automation<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10px\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading mktoFormHeader\" id=\"mktoFormHeader\">Watch the Recording<\/h2>\n\n\n<style class=\"wpcode-css-snippet\">.mktoForm {\r\n  width: 100% !important;\r\n  padding: 10px 20px;\r\n  margin: 0;\r\n  background-color: #fff;\r\n  border: solid 1px #ddd;\r\n  border-top: 0;\r\n  border-bottom-left-radius: 10px;\r\n  border-bottom-right-radius: 10px;\r\n}\r\n.mktoFormCol, .mktoFieldWrap {\r\n  width: 100%;\r\n}\r\n.mktoForm .mktoFormRow .mktoFormCol {\r\n  clear: none;\r\n  float: left;\r\n}\r\n.mktoOffset {\r\n  display: none;\r\n}\r\n#mktoFormHeader, .mktoFormHeader {\r\n  background-color: teal;\r\n  border-top-left-radius: 10px;\r\n  border-top-right-radius: 10px;\r\n  color: white !important;\r\n  padding: 15px 30px !important;\r\n}\r\n.mktoForm .mktoFormRow label.mktoLabel {\r\n  color: #222;\r\n  font-size: 12pt;\r\n  font-weight: normal !important;\r\n  line-height: 1em;\r\n  margin: 15px 0 5px 0;\r\n  width: auto !important;\r\n}\r\n.mktoForm .mktoButtonRow {\r\n  width: 100%;\r\n  text-align: center !important;\r\n}\r\n.mktoAsterix {\r\n  float: right !important;\r\n  padding-left: 5px !important;\r\n  padding-right: 0 !important;\r\n}\r\n.mktoForm .mktoField {\r\n  border-radius: 5px;\r\n  border: 1px solid #ccc;\r\n  padding: 5px 10px !important;\r\n  width: 100% !important;\r\n  font-size: 12pt;\r\n}\r\n\r\n.mktoForm select.mktoField {\r\n  padding: 5px 10px;\r\n  font-size: 12pt;\r\n}\r\n.mktoForm button.mktoButton {\r\n display: block;\r\n padding: 10px 30px;\r\n margin: 15px auto;\r\n background-color: #059595;\r\n border: 0;\r\n color: #fff;\r\n font-size: 12pt;\r\n font-weight: normal;\r\n text-decoration: none;\r\n border-radius: 5px;\r\n}\r\n\r\n#gatedResource {\r\n\tbackground-color: #eee;\r\n\tborder-radius: 20px;\r\n\tpadding: 30px 20px;\r\n\ttext-align: center;\r\n}\r\n\r\n#gatedResource h3 {\r\n\tmargin-top: 0;\r\n\tmargin-bottom: 15px;\r\n\tfont-size: 24pt;\r\n}\r\n\r\n#gatedResource p {\r\n\tfont-size: 16pt;\r\n\tmargin-bottom: 15px;\r\n}\r\n\r\n#gatedResource .sidebarForm-title-2 {\r\n\tmargin-top: 30px;\r\n}\r\n\r\n#gatedResource .button-show-gated-content {\r\n\tdisplay: block;\r\n\tmargin: 0 auto;\r\n\twidth: 200px;\r\n\tpadding: 15px 0;\r\n\tbackground-color: #059595;\r\n\tcolor: #fff !important;\r\n\tfont-size: 14pt;\r\n\ttext-align: center;\r\n\tcursor: pointer;\r\n\tborder-radius: 5px;\r\n}\r\n\r\n.mktoFormHeader-hide {\r\n\tdisplay: none;\r\n}<\/style>\n\n\n<script src=\"\/\/go.resolve.io\/js\/forms2\/js\/forms2.min.js\"><\/script><form id=\"mktoForm_833\"><\/form><script>MktoForms2.loadForm(\"\/\/go.resolve.io\", \"589-LFW-821\", 833, function(form) {\tform.onSuccess(function(values, followUpUrl) {\tform.getFormElem().hide(); 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