In today’s digital world, we have logins for most everything that needs to be done online. With so many passwords to remember, its easy to end up in a situation where passwords are forgotten. Most organizations report Password Reset is one of the top requests that come into their service desk. According to Forrester large US-based organizations allocate ~1 million annually for password reset related support cost. Getting locked out also has a significant loss in productivity.
Whether its through self-service or automated ticket resolution workflows, automating password resets can significantly impact service desk metrics in a positive way. Join us to get a quick overview of IT Process Automation and a demonstration of a Resolve workflow of password reset. Visualize what this automation could look like in your own internal organization.