Retail building
Platform Capabilities
retail

Intelligent IT Automation & Orchestration for Retail Companies

Resolve delivers intelligent automation that keeps your digital and in-store operations running without disruption—from POS to fulfillment to customer loyalty platforms.

solutions & Benefits

The Zero Ticket Future for Retailers

In retail, every delay is a lost opportunity—and a potential lost customer. IT teams are under pressure to deliver seamless, always-on experiences across every channel, without ballooning overhead. By automating key operations and service workflows, retailers can eliminate friction, boost resilience, and move closer to the promise of Zero Ticket IT.

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Manual processes and reactive workflows slow down omnichannel retail

With Resolve

Automate service desk and ops tasks across environments

Eliminating friction and freeing IT to focus on growth—not tickets

Checkout and digital delays drive customer churn

With Resolve

Auto-resolve incidents before they impact the customer experience

Ensuring always-on service with intelligent automation that adapts and acts instantly

Surges in demand overwhelm IT and delay resolution

With Resolve

Scale support capacity without scaling headcount

Using agentic automation to maintain 99%+ uptime—even during peak traffic

Fragmented systems create visibility gaps across store and digital ops

With Resolve

Unify observability and remediation across the retail ecosystem

Powering Zero Ticket IT with end-to-end coverage across every channel and device

Case Study
4x

Greater Efficiency Across Retail IT

1,410+ hours saved—surpassing automation goals by over 4x
99%+ uptime maintained during peak demand and holiday surges
20+ use cases live across infrastructure, incident response, and service delivery

Retail giant boosted uptime and efficiency with Resolve-powered automation.

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how it works

How Resolve Works for Retail IT

Resolve is built to meet the unique demands of modern retail IT, where speed, scale, and seamless operations are non-negotiable. Whether you're looking to eliminate outages, reduce manual work, or unify your IT landscape, Resolve delivers intelligent automation tailored for the retail environment. Here's how it all comes together:

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Automate Incident Resolution at Scale

Resolve rapidly identifies and remediates IT issues across POS systems, eCommerce platforms, and store operations— minimizing lost sales and improving uptime.

Streamline and Eliminate Manual IT Tasks

Cut operational friction with workflow automation for everything from password resets to inventory sync and device provisioning.

Achieve Unified IT Visibility

Break down silos across tools, teams, and stores—bringing IT operations under one intelligent automation fabric.

Deploy Retail-Ready Automations Fast

With 5,000+ integrations and preconfigured retail workflows in the Automation Exchange, you can hit the ground running and scale automation quickly.

capabilities

Agentic Automation & Orchestration for All of IT

Automation

Empower yourself with always-on agentic automation that keeps your IT and network processes running smoothly.

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Orchestrate

Coordinate tasks across IT and network operations to automate mission-critical processes end-to-end.

Explore Orchestration
Integrations & APIs

Hundreds of integration options deliver a seamless orchestration experience.

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Discovery & Dependency Mapping

Visualize your IT environment in real time to accelerate resolutions and reduce security risks with auto-discovery and dependency mapping.

Explore Discovery & Dependency Mapping

Empower yourself with always-on agentic automation that keeps your IT and network processes running smoothly.

Explore Automation

Coordinate tasks across IT and network operations to automate mission-critical processes end-to-end.

Explore Orchestration

Hundreds of integration options deliver a seamless orchestration experience.

Explore Integrations & API

Visualize your IT environment in real time to accelerate resolutions and reduce security risks with auto-discovery and dependency mapping.

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Features

What We Can Help You Automate

Retail never stops—and neither can your IT. From point-of-sale to eCommerce, today’s operations demand speed, scale, and seamless coordination. Our platform helps automate the critical workflows that keep revenue flowing and customers satisfied, even during peak demand. Explore some of the top areas where we help retailers streamline and strengthen.

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POS & Payment System Remediation

Auto-triage and resolve outages across in-store checkout, card readers, and digital payment systems to prevent lost revenue

Real-Time Inventory Sync

Ensure accuracy across warehouse, store, and online channels with automated syncing and reconciliation of inventory systems

L1 Ticket Deflection

Automate password resets, unlocks, and basic IT support requests to reduce helpdesk load and accelerate resolution

Device & Account Provisioning

Provision new hardware, store systems, and user accounts instantly across distributed retail environments

Demand Surge Resilience

Automatically scale response capacity for IT issues during high-volume events like product launches or holiday peaks

Omnichannel Infrastructure Monitoring

Unify observability across store systems, fulfillment centers, and eCommerce platforms with real-time issue detection and remediation

POS & Payment System Remediation

Auto-triage and resolve outages across in-store checkout, card readers, and digital payment systems to prevent lost revenue

Real-Time Inventory Sync

Ensure accuracy across warehouse, store, and online channels with automated syncing and reconciliation of inventory systems

L1 Ticket Deflection

Automate password resets, unlocks, and basic IT support requests to reduce helpdesk load and accelerate resolution

Device & Account Provisioning

Provision new hardware, store systems, and user accounts instantly across distributed retail environments

Demand Surge Resilience

Automatically scale response capacity for IT issues during high-volume events like product launches or holiday peaks

Omnichannel Infrastructure Monitoring

Unify observability across store systems, fulfillment centers, and eCommerce platforms with real-time issue detection and remediation

Integrations

Integrate with Anything

From API to CLI, cloud to colocation, we connect to everything in your hybrid environment.

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