The Zero Ticket Future for Retailers
In retail, every delay is a lost opportunity—and a potential lost customer. IT teams are under pressure to deliver seamless, always-on experiences across every channel, without ballooning overhead. By automating key operations and service workflows, retailers can eliminate friction, boost resilience, and move closer to the promise of Zero Ticket IT.
Manual processes and reactive workflows slow down omnichannel retail
With Resolve
Automate service desk and ops tasks across environments
Eliminating friction and freeing IT to focus on growth—not tickets
Checkout and digital delays drive customer churn
With Resolve
Auto-resolve incidents before they impact the customer experience
Ensuring always-on service with intelligent automation that adapts and acts instantly
Surges in demand overwhelm IT and delay resolution
With Resolve
Scale support capacity without scaling headcount
Using agentic automation to maintain 99%+ uptime—even during peak trafficFreeing teams to focus on innovation, with automation that preserves uptime and reduces audit risk
Fragmented systems create visibility gaps across store and digital ops
With Resolve
Unify observability and remediation across the retail ecosystem
Powering Zero Ticket IT with end-to-end coverage across every channel and device
Greater Efficiency Across Retail IT
Retail giant boosted uptime and efficiency with Resolve-powered automation.
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How Resolve Works for Retail IT
Resolve is built to meet the unique demands of modern retail IT, where speed, scale, and seamless operations are non-negotiable. Whether you're looking to eliminate outages, reduce manual work, or unify your IT landscape, Resolve delivers intelligent automation tailored for the retail environment. Here's how it all comes together:
Automate Incident Resolution at Scale
Resolve rapidly identifies and remediates IT issues across POS systems, eCommerce platforms, and store operations— minimizing lost sales and improving uptime.
Streamline and Eliminate Manual IT Tasks
Cut operational friction with workflow automation for everything from password resets to inventory sync and device provisioning.
Achieve Unified IT Visibility
Break down silos across tools, teams, and stores—bringing IT operations under one intelligent automation fabric.
Deploy Retail-Ready Automations Fast
With 5,000+ integrations and preconfigured retail workflows in the Automation Exchange, you can hit the ground running and scale automation quickly.
Agentic Automation & Orchestration for All of IT
What We Can Help You Automate
Retail never stops—and neither can your IT. From point-of-sale to eCommerce, today’s operations demand speed, scale, and seamless coordination. Our platform helps automate the critical workflows that keep revenue flowing and customers satisfied, even during peak demand. Explore some of the top areas where we help retailers streamline and strengthen.
Integrate with Anything
From API to CLI, cloud to colocation, we connect to everything in your hybrid environment.
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