IT Automation Case Studies | Resolve Systems

$15M SAVED ANNUALLY IN IT OPERATIONS COSTS

“The tools we’ve been able to develop using the Resolve Platform have provided us continual monthly savings of over one million dollars.”

— Darin Tiemann, Manager Network Tools & Automation

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$1.8M IN NOC SAVINGS, PLUS 60% FEWER TICKETS

“Resolve accelerated the resolution process from more than 1800 minutes to one minute”

— Glenn Garbelman, VP Video Service & Operations

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600K INCIDENTS PROCESSED EVERY DAY

“We will be a leader from an automation perspective... With Resolve, we’re able to greatly reduce technician time per ticket, reduce customer call times, and lower MTTI & MTTR.”

— Greg Hadlock, SVP Network Control Center

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40,000 MAN-HOURS SAVED EVERY YEAR

“We are able to go out to 57,000 cell towers every 15 minutes and bring back status updates to our entire team reducing unnecessary truck rolls.”

— Ray Nettleship, Director, Operations Support & Network Management Systems

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$1M Saved Every Year

by replacing manual, reactive tasks with automated proactive workflows for one of the top three global credit card companies

63K Man Hours Saved

by replacing the work of 300 full-time engineers who would have been hired to manage 30% year-over-year network growth

$4000 Saved Every Day

by automating the validation and diagnosis of events generated by Netcool

83% reduction in MTTR

replacing the work of 14 FTEs by automating three incident use cases for a multinational IT equipment and services company

99% FASTER RESPONSE (6 MIN TO 4 SEC)

“Resolve is the Swiss army knife of technology... it’s the tool that integrates with all of our platforms and has crossed the boundaries of the different [IT] silos...”

— Andre Foster, CIO

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$1.2M SAVED ANNUALLY + 30% FEWER CALLS

“For the initial implementation of a single runbook, Resolve helped us to get a 21% reduction in customer calls related to HFC issues, a 46% reduction in ICOMS faults, and a reduction of 6.5k calls no longer escalated to the help centre.”

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95% REDUCTION IN MTTR (60 MIN TO 3 MIN)

“We settled on Resolve Systems because of its combination of zero touch automation capability and its operator assisted automation capabilities and wiki-based knowledge management.”

— Sean Noonan, U.S. Cellular, Manager, Engineering Automation

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50% REDUCTION IN MTTR (& IMPROVED CUSTOMER SATISFACTION)

“Resolve allows us to react to customer issues quicker so we’re seeing an improved customer satisfaction and improved MTTR.”

— Marion Wyand, Vice President Commercial Customer Solution Center

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48 Hours to Automate

four use cases that represented 50% of the workload for an IT group in a large multinational IT equipment and services company

90% GAIN IN EFFICIENCY

(from 45 minutes to 5 minutes) by automating service restarts for a leading U.S. drug store chain

60x IMPROVEMENT IN MTTR

(from 3 hours to 3 minutes) by automating resolution of storage utilization errors for another top three global credit card company

40% fewer MAN HOURS

by automating proactive checks for RAID systems, UNIX boxes, Citrix servers, databases, and disk space for a top tier global services company

Why Automate with Resolve? Real ROI. No BS.

A Few More of Our Awesome Customers

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Resolve Is the Only Vendor to Achieve Highest Ranking in Every Category of EMA’s AIOps Radar Report!

Forrester Names Resolve a Strong Performer in Infrastructure Automation

Prepare for the Unexpected: Forge a Strong ITSM Foundation

Resolve Wins Gold Stevie Award for Automation!

Resolve Is the Only Vendor to Achieve Highest Ranking in Every Category of EMA’s AIOps Radar Report!

Forrester Names Resolve a Strong Performer in Infrastructure Automation

Prepare for the Unexpected: Forge a Strong ITSM Foundation

Resolve Wins Gold Stevie Award for Automation!

Why Automate with Resolve? Real ROI. No BS.

A Few More of Our Awesome Customers

Hear what our customers say about Resolve