Why Automate with Resolve?
ROI-Driven Automation.
Transformational Results.
Fortune 500 Financial Company
$1.4M
COST SAVINGS
OVER 3 YEARS
Automation success included cost savings of $1.4 million over a three-year period and an 80 percent average reduction in mean time to resolution (MTTR) for high-severity incidents.
South African Telco Company
100k
STAFF HOURS
SAVED
$600k
INCIDENTS PROCESSED EVERY DAY
“We will be a leader from an automation perspective… With Resolve, we’re able to greatly reduce technician time per ticket, reduce customer call times, and lower MTTI & MTTR.”
Financial Services Leader
60%
TICKET VOLUME
REDUCTION
Automation success included $1 million saved annually, reduction in incident handling time by up to 50%, and reduction of incident volumes by up to 30%.
$1M
SAVED EVERY YEAR
by replacing manual, reactive tasks with automated proactive workflows for one of the top three global credit card companies.
63K
MAN HOURS SAVED
by replacing the work of 300 full-time engineers who would have been hired to manage 30% year-over-year network growth.
$4000
SAVED EVERY DAY
by automating the validation and diagnosis of events generated by Netcool.
83%
REDUCTION IN MTTR
replacing the work of 14 FTEs by automating three incident use cases for a multinational IT equipment and services company.
100%
OVERTIME HOURS ELIMINATED
FOR PORTING REQUESTS
“Automation has transformed and streamlined our operations, which has led to the elimination of costly overtime hours, improved service quality, and satisfied more customers”
99%
FASTER RESPONSE
(6 MIN TO 4 SEC)
“Resolve is the Swiss army knife of technology… it’s the tool that integrates with all of our platforms and has crossed the boundaries of the different [IT] silos…”
$1.2M
SAVED ANNUALLY +
30% FEWER CALLS
“For the initial implementation of a single runbook, Resolve helped us to get a 21% reduction in customer calls related to HFC issues, a 46% reduction in ICOMS faults, and a reduction of 6.5k calls no longer escalated to the help centre.”
48
HOURS TO AUTOMATE
four use cases that represented 50% of the workload for an IT group in a large multinational IT equipment and services company.
90%
GAIN IN EFFICIENCY
(from 45 minutes to 5 minutes) by automating service restarts for the leading U.S. drug store chain.
60x
IMPROVEMENT IN MTTR
(from 3 hours to 3 minutes) by automating resolution of storage utilization errors for another top three global credit card company.
40%
FEWER MAN HOURS
by automating proactive checks for RAID systems, UNIX boxes, Citrix servers, databases, and disk space for a top tier global services company.
A Few More of Our Awesome Customers
