Why Automate with Resolve?
South African Telco Company
Automation success included 100,000+ staff hours saved in less than 1 year, increased profitability and ROI, and a 15% revenue jump in the third quarter of 2023.
INCIDENTS PROCESSED EVERY DAY
“We will be a leader from an automation perspective… With Resolve, we’re able to greatly reduce technician time per ticket, reduce customer call times, and lower MTTI & MTTR.”
SAVED ANNUALLY +
30% FEWER CALLS
“For the initial implementation of a single runbook, Resolve helped us to get a 21% reduction in customer calls related to HFC issues, a 46% reduction in ICOMS faults, and a reduction of 6.5k calls no longer escalated to the help centre.”
SAVED EVERY YEAR
by replacing manual, reactive tasks with automated proactive workflows for one of the top three global credit card companies.
MAN HOURS SAVED
by replacing the work of 300 full-time engineers who would have been hired to manage 30% year-over-year network growth.
SAVED EVERY DAY
by automating the validation and diagnosis of events generated by Netcool.
REDUCTION IN MTTR
replacing the work of 14 FTEs by automating three incident use cases for a multinational IT equipment and services company.
OVERTIME HOURS ELIMINATED
FOR PORTING REQUESTS
“Automation has transformed and streamlined our operations, which has led to the elimination of costly overtime hours, improved service quality, and satisfied more customers”
(6 MIN TO 4 SEC)
“Resolve is the Swiss army knife of technology… it’s the tool that integrates with all of our platforms and has crossed the boundaries of the different [IT] silos…”
HOURS TO AUTOMATE
four use cases that represented 50% of the workload for an IT group in a large multinational IT equipment and services company.
GAIN IN EFFICIENCY
(from 45 minutes to 5 minutes) by automating service restarts for the leading U.S. drug store chain.
IMPROVEMENT IN MTTR
(from 3 hours to 3 minutes) by automating resolution of storage utilization errors for another top three global credit card company.
FEWER MAN HOURS
by automating proactive checks for RAID systems, UNIX boxes, Citrix servers, databases, and disk space for a top tier global services company.