Resolve launches the industry’s first automation as-a-service. Learn More ›

Why Automate with Resolve?

ROI-Driven Automation.
Transformational Results.

Third Largest Retailer Worldwide

1,410

HOURS SAVED; TARGETED 300

Gained a new ability to produce a backlog and resolve stability issues. They have achieved 20 use cases in production with a backlog of 30 use cases. 

Fortune 500 Financial Company

$1.4M

COST SAVINGS
OVER 3 YEARS

Automation success included cost savings of $1.4 million over a three-year period and an 80 percent average reduction in mean time to resolution (MTTR) for high-severity incidents.

South African Telco Company

100k

STAFF HOURS
SAVED

Automation success included 100,000+ staff hours saved in less than 1 year, increased profitability and ROI, and a 15% revenue jump in the third quarter of 2023.

Financial Services Leader

60%

TICKET VOLUME
REDUCTION

Automation success included $1 million saved annually, reduction in incident handling time by up to 50%, and reduction of incident volumes by up to 30%.

$1M

SAVED EVERY YEAR

by replacing manual, reactive tasks with automated proactive workflows for one of the top three global credit card companies.

63K

MAN HOURS SAVED

by replacing the work of 300 full-time engineers who would have been hired to manage 30% year-over-year network growth.

$4000

SAVED EVERY DAY

by automating the validation and diagnosis of events generated by Netcool.

83%

REDUCTION IN MTTR

replacing the work of 14 FTEs by automating three incident use cases for a multinational IT equipment and services company.

Syniverse

100%

OVERTIME HOURS ELIMINATED

FOR PORTING REQUESTS

“Automation has transformed and streamlined our operations, which has led to the elimination of costly overtime hours, improved service quality, and satisfied more customers”

Cable & Wireless Communications

99%

FASTER RESPONSE

(6 MIN TO 4 SEC)

“Resolve is the Swiss army knife of technology… it’s the tool that integrates with all of our platforms and has crossed the boundaries of the different [IT] silos…”

Virgin Media

$1.2M

 SAVED ANNUALLY +

30% FEWER CALLS

“For the initial implementation of a single runbook, Resolve helped us to get a 21% reduction in customer calls related to HFC issues, a 46% reduction in ICOMS faults, and a reduction of 6.5k calls no longer escalated to the help centre.”

$600k

INCIDENTS PROCESSED EVERY DAY

“We will be a leader from an automation perspective… With Resolve, we’re able to greatly reduce technician time per ticket, reduce customer call times, and lower MTTI & MTTR.”

48

HOURS TO AUTOMATE

four use cases that represented 50% of the workload for an IT group in a large multinational IT equipment and services company.

90%

GAIN  IN EFFICIENCY

(from 45 minutes to 5 minutes) by automating service restarts for the leading U.S. drug store chain.

60x

IMPROVEMENT IN MTTR

(from 3 hours to 3 minutes) by automating resolution of storage utilization errors for another top three global credit card company.

40%

FEWER MAN HOURS

by automating proactive checks for RAID systems, UNIX boxes, Citrix servers, databases, and disk space for a top tier global services company.

A Few More of Our Awesome Customers