“The tools we’ve been able to develop using the Resolve Platform have provided us continual monthly savings of over one million dollars.”
— Darin Tiemann, Manager Network Tools & Automation
“Resolve accelerated the resolution process from more than 1800 minutes to one minute”
— Glenn Garbelman, VP Video Service & Operations
“We will be a leader from an automation perspective... With Resolve, we’re able to greatly reduce technician time per ticket, reduce customer call times, and lower MTTI & MTTR.”
— Greg Hadlock, SVP Network Control Center
Resolve Zayo Testimonial from Resolve Systems on Vimeo.
“We are able to go out to 57,000 cell towers every 15 minutes and bring back status updates to our entire team reducing unnecessary truck rolls.”
— Ray Nettleship, Director, Operations Support & Network Management Systems
by replacing manual, reactive tasks with automated proactive workflows for one of the top three global credit card companies
by replacing the work of 300 full-time engineers who would have been hired to manage 30% year-over-year network growth
by automating the validation and diagnosis of events generated by Netcool
replacing the work of 14 FTEs by automating three incident use cases for a multinational IT equipment and services company
“Resolve is the Swiss army knife of technology... it’s the tool that integrates with all of our platforms and has crossed the boundaries of the different [IT] silos...”
— Andre Foster, CIO
“For the initial implementation of a single runbook, Resolve helped us to get a 21% reduction in customer calls related to HFC issues, a 46% reduction in ICOMS faults, and a reduction of 6.5k calls no longer escalated to the help centre.”
“We settled on Resolve Systems because of its combination of zero touch automation capability and its operator assisted automation capabilities and wiki-based knowledge management.”
— Sean Noonan, U.S. Cellular, Manager, Engineering Automation
“Resolve allows us to react to customer issues quicker so we’re seeing an improved customer satisfaction and improved MTTR.”
— Marion Wyand, Vice President Commercial Customer Solution Center
four use cases that represented 50% of the workload for an IT group in a large multinational IT equipment and services company
(from 45 minutes to 5 minutes) by automating service restarts for the leading U.S. drug store chain
(from 3 hours to 3 minutes) by automating resolution of storage utilization errors for another top three global credit card company
by automating proactive checks for RAID systems, UNIX boxes, Citrix servers, databases, and disk space for a top tier global services company
A Few More of Our Awesome Customers
Hear what our customers say about Resolve
Resolve Zayo Testimonial from Resolve Systems on Vimeo.
