About us

We Help Enterprises Eliminate Repetitive IT Work

Our platform combines the best of AI reasoning with the control of deterministic automation to improve IT economics, resilience, and capacity.

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The IT Automation Partner of Choice for Global Enterprises

Our Vision

To eliminate repetitive work.

Our Mission

We eliminate repetitive work so enterprises can increase capacity, improve resilience, and scale efficiently through governed autonomous resolution.

Resolve

What We Do

Resolve is at the forefront of AI and automation, pioneering the shift toward self-healing, autonomous operations. Our platform empowers enterprises to:

Eliminate Repetition

Cut ticket and alert volume so teams can focus on what is truly impactful.

Accelerate Resolution

Resolve issues faster by pairing AI with deterministic automation and orchestration.

Prevent Disruption

Proactively remediate incidents and issues before they impact users, services, or the organization.

Improve IT Economics

Eliminate repetitive work, increase team capacity, and scale operations without scaling staff.

Eliminate Repetition

Cut ticket and alert volume so teams can focus on what is truly impactful.

Learn More

Accelerate Resolution

Resolve issues faster by pairing AI with deterministic automation and orchestration.

Learn More

Prevent Disruption

Proactively remediate incidents and issues before they impact users, services, or the organization.

Learn More

Improve IT Economics

Eliminate repetitive work, increase team capacity, and scale operations without scaling staff.

Learn More

Why Choose Resolve?

Resolve is the resolution layer for enterprise IT, combining AI reasoning and context with deterministic automation to turn requests, alerts, and AI decisions into governed action across any system.

Smarter than traditional automation:

Use AI reasoning to understand context, interpret intent, and determine the right next action instead of relying only on rigid rules and predefined triggers.

More predictable than pure AI:

Pair non-deterministic AI with governed, deterministic workflows to reduce hallucination risk, control token usage, and deliver consistent, auditable outcomes.

More open than platform-bound competitors:

Orchestrate work across 500+ ITSM, cloud, AIOps, security, network, identity, and enterprise systems without being locked into a single vendor ecosystem.

Industry Recognition

Recognized Across Automation, Orchestration, and IT Service Management

Resolve is recognized by leading analyst firms for its approach to service orchestration, automation, and ITSM platform innovation.

Gartner

Visionary

2026 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms (SOAP)

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QKS Group

Leader

SPARK Matrix™: AI Solutions for ITSM, 2026

Everest Group

Major Contender

2026 IT Service Management (ITSM) Platform PEAK Matrix® Assessment

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Forrester

Recognized Vendor

The Infrastructure Automation Platforms Landscape, Q2 2026

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Gartner

Representative Vendor

2026 Gartner® Market Guide for Infrastructure Automation and Orchestration Tools

Gartner

Niche

2026 Gartner® Magic Quadrant™ for AI Applications in IT Service Management

Download the Report

Our Core Values

We believe a set of strong underlying shared values is the glue that combines talent, skills, and culture into effective teamwork. Here are the core values that drive us as individuals and as a team at Resolve every day:

Automation Obsessed

Automation is at the core of our work. Leaders build systems, use tools, and fix problems at the source, so our team, partners, and customers can tackle the world's hardest challenges.

Customer Obsessed

Leaders start with the customer. Earning and keeping the customer’s trust is the most important thing. Keeping an eye on the competition, their focus is on customers.

Focus

Leaders focus on what’s most important and spend most of their time on it. They plan carefully and avoid distractions. Leaders follow through on their promises

Bias for Action

Leaders act quickly. Most decisions aren’t permanent and don't need over analysis. It's better to have a good plan now than to wait for a perfect one later.

Ownership

Leaders don't trade long-term value for quick wins. They are owners and act on behalf of the entire company. They never say, “That’s not my job.”

Raise the Bar

Leaders set very high standards. They push to deliver high-quality products, services, and processes. They invest in themselves, always looking for ways to improve.

Mutual Benefit

Leaders build relationships that benefit everyone. They find solutions where everyone wins. They create ongoing cycles of value that bring lasting benefits to all involved.

Disagree and Commit

Leaders should speak up when they disagree with decisions and be open to tough conversations. They stick to their beliefs but fully support the final decision once it's made.

Automation Obsessed

Automation is at the core of our work. Leaders build systems, use tools, and fix problems at the source, so our team, partners, and customers can tackle the world's hardest challenges.

Customer Obsessed

Leaders start with the customer. Earning and keeping the customer’s trust is the most important thing. Keeping an eye on the competition, their focus is on customers.

Focus

Leaders focus on what’s most important and spend most of their time on it. They plan carefully and avoid distractions. Leaders follow through on their promises

Bias for Action

Leaders act quickly. Most decisions aren’t permanent and don't need over analysis. It's better to have a good plan now than to wait for a perfect one later.

Disagree and Commit

Leaders should speak up when they disagree with decisions and be open to tough conversations. They stick to their beliefs but fully support the final decision once it's made.

Ownership

Leaders don't trade long-term value for quick wins. They are owners and act on behalf of the entire company. They never say, “That’s not my job.”

Raise the Bar

Leaders set very high standards. They push to deliver high-quality products, services, and processes. They invest in themselves, always looking for ways to improve.

Mutual Benefit

Leaders build relationships that benefit everyone. They find solutions where everyone wins. They create ongoing cycles of value that bring lasting benefits to all involved.

why choose us

“With Resolve, we’ve realized annual savings of $1.25M—about $3,000 per day.”

Representative, Virgin Media

“Resolve management and support are fully engaged with us and care about our success.”

Systems Administration Analyst, Banking Services Provder

“Now, [with Resolve], we’re able to do more follow-ups and troubleshoot issues that come up. This leads to greater efficiency and the opportunity to create additional automations.”

Bob Bruce

Senior Product Manager, Syniverse

us by the numbers

Built for IT. Trusted Worldwide.

Resolve has led the charge in IT process automation for over a decade, empowering global enterprises to run millions of automations every day—at scale and with confidence.

$1.8M

Saved Annually

Deployed across telecom, finance, retail, and technology, including brands like Virgin Media, Credit Suisse, and CenturyLink, which have saved up to $1.8M annually through intelligent automation.

20+

Countries Served

Resolve operates in 20+ countries, with support teams across North America, Europe, and Asia, and provides 24/7 global customer support.

90%

Fewer Tickets

Resolve customers run millions of automations daily, with some reducing ticket volume by up to 90% and MTTR by 80%.

TEAM

Our Leadership Team

Dave Hawkins

Chief Executive Officer

Fran Fernandez

Chief Product Officer

John Gorham

Chief Technology Officer

Len Jessen

Chief Sales Officer

Nelson Veiga

SVP, Customer Solutions

Erin Anderson

VP of Marketing

Daniel Cohen

VP of Finance

Mor Peter

Sr. Director of HR

Fran Fernandez

Chief Product Officer

Nelson Veiga

SVP, Customer Solutions

Len Jessen

Chief Sales Officer

Dave Hawkins

Chief Executive Officer

Daniel Cohen

VP of Finance

Erin Anderson

VP of Marketing

Mor Peter

Sr. Director of HR

John Gorham

Chief Technology Officer

Brad Hibbert

Board Member

Kevin Hickey

Board Member

Michael Triplett

Board Member

Brad Hibbert

Board Member

Kevin Hickey

Board Member

Michael Triplett

Board Member

Join the Resolve Team

Come join our dedicated team of automation fanatics and see how much impact you can have every day in this high-growth, fun environment.

There are no current openings. Drop a resume to jobs@resolve.io, and we will reach out if a role opens up that might be a good fit.

resources

Explore Our Resources

Explore Resources

IT Operations & Engineering

How to End Tribal Knowledge and Make Every IT Practitioner an Expert

Learn how Resolve turns tribal IT knowledge into governed workflows that help every practitioner resolve issues faster and with confidence.

View Resource

Agentic Automation

AgentLab Solution Brief: Build Trusted AI Agents

AgentLab turns a workflow into a scoped, production AI agent. Download the solution brief to see the build path, the console, and what ships in five steps.

View Resource

Agentic Automation

The Official AgentLab Playbook: Your Cheat Code to The Fastest ROI

Your cheat code to the fastest ROI in IT. The official guide to Resolve's AgentLab: where to start, what to build, and how to ship your first agent.

View Resource

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