Modernize Your Service Desk with Intelligent Automation
Resolve tickets instantly, reduce MTTR, and significantly cut ITSM costs through agentic automation.
Free Your Service Desk from Ticket Overload
Resolve transforms your IT service desk by automating routine requests, deflecting tickets, and drastically reducing response times, bringing your organization closer to the vision of Zero Ticket IT and freeing your teams to focus on strategic tasks.
High Ticket Volume
With Resolve
Significant Ticket Deflection
Automate common service desk requests to eliminate unnecessary tickets.
Excessive MTTR
With Resolve
Rapid Automated Resolution
Slash Mean Time to Resolution (MTTR) by up to 80% with intelligent, automated incident handling.
Escalating ITSM Costs
With Resolve
Substantial Cost Savings
Reduce ITSM licensing and operational expenses by up to 40% through automated triage and resolution.
Disrupted Productivity
With Resolve
Enhanced Employee Experience
Deliver instant resolutions and proactive support directly within employees' preferred platforms, boosting productivity and satisfaction.
Reduction in Ticket Volume
Leading Global Bank Automates Routine IT Requests, Transforming Service Desk Efficiency
Transform Service Desk Requests into Instant Resolutions
Resolve handles your service desk automation through four intelligent steps:
Listen & Understand
Resolve’s AI agent, RITA, listens and accurately interprets requests through chat platforms or internal portals in real-time.
Triage & Diagnose
Using contextual data and historical patterns, RITA immediately identifies the issue and determines the correct resolution steps.
Take Action
Automated workflows handle common service desk tasks—password resets, VPN issues, access provisioning—without manual intervention.
Close the Loop
Resolve logs the interaction, informs the user, and generates insights for continuous improvement and further automation.
Resolve Named Only Visionary in the 2025 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms (SOAP)
5 Foundational Use Cases for Service Desk Automation
Integrate with Anything
From API to CLI, cloud to colocation, we connect to everything in your hybrid environment.
