Meet RITA, the Agentic IT Assistant for the Modern Service Desk
Deflect, diagnose, and resolve routine IT requests before they become tickets with agentic automation.
Spending Too Much Time and Money on Tickets?
Routine requests like password resets, access changes, and VPN issues are overwhelming your teams, delaying resolution, and draining IT budgets. The result? Longer wait times, lower satisfaction, and rising operational costs.
RITA changes that by resolving routine requests instantly, reducing ticket volume by up to 50% in 6 months. RITA also helps teams reduce ITSM spend, improve resolution rates, and elevate the employee experience.
Reduce Ticket Volume by 50% in 6 Months
Automate the top 5 service desk tickets with built-in workflows—no ticket creation required.
Cut ITSM Spend up to 40%
By deflecting tickets and offloading processes to RITA, organizations can reduce multiple categories of ITSM licensing and consumption costs.
Boost Employee Productivity & Experience
Deliver instant support in Teams, Slack, or your portal and raise DEX scores across the board.
Conversational AI That Doesn’t Just Respond... It Resolves
RITA operates at the intersection of self-service, automation, and AI—following a closed-loop process that resolves requests end to end.
The 5 Foundational Automation Workflows
RITA comes ready to automate the most common and costly service desk tickets right out of the box, eliminating repetitive tasks and delivering instant resolution where it matters most.
Empower Technicians When Escalation Is Required
RITA assists technicians when human expertise is needed. By delivering context-rich diagnostics and recommending next-best actions, RITA accelerates resolution when human intervention is needed. Every assisted interaction improves the system, feeding back into Resolve’s recommendation engine to identify the next high-value workflows to automate.
Measure the ROI of Every Deflected Ticket
RITA doesn’t just handle tickets—it retires them permanently. Measure the time, cost, and effort saved across your IT ecosystem.
RITA Is Your First Step to Zero Ticket IT
Password Resets & Account Unlock
Instantly resolve authentication issues.
Access Requests
Provision entitlements based on policy and identity context.
Software Installations & Licensing
Automate install requests and license fulfillment.
Email & Collaboration Tool Issues
Troubleshoot and resolve app problems in real time.
VPN Troubleshooting & Remediation
Diagnose and fix connectivity issues without escalation.
Technician Assist
Deliver diagnostics, resolution history, and one-click runbooks when humans need to step in.
