Resolve IT
Service Management Automation Solutions

Service Request Fulfillment

Empower End Users and Service Desk Agents with Automation

Fully automate routine service requests to free up agents to do more valuable work
Empower end users with self-service options for common tasks using clear, guided automations provided by IT
Trigger tested, SME-approved workflows to escalate meaningfully and with context
Ensure secure access to IT systems without fear of introducing human error or system downtime
Free up subject matter experts to focus on innovation, not tickets

Popular Automations:

Employee Onboarding
Password Reset
Ticket Enrichment

Provisioning change management transparent

Incident Response & Auto-Remediation

Left Shift to Accelerate Resolutions and Reduce Escalations

Fully automate diagnosis and resolution of IT incidents triggered directly from your favorite ITSM or observability/AIOps app
Validate incidents, eliminate false positives by automating time- consuming system and service checks
Automatically collect key troubleshooting data and diagnostics across different types of IT systems and devices
Enable L1 service agents to safely execute remediation steps without direct access to systems using SME-approved automations
Capture all remediation actions and case artifacts for compliance, governance, and auditing purposes and auto-update tickets

Popular Automations:

Service Stop / Start
Disk Space Remediation
Server Restarts

A Powerful Automation Platform with the Fastest Time to Value

Fastest time to value with SaaS
Enable rapid adoption and support thousands of automation workflows without the need for maintenance

Low-code/, no-code or bring-your-own automation
Simply drag and drop to build new automations or import your existing scripts to build a library

1000s of pre-built integrations and workflows
Download out-of-the-box integrations and pre-built workflows from the Automation Exchange

Human-guided, interactive automation procedures
Allow for human input into complex resolution workflows so IT can safely provision connectivity or configure systems

Incident management with intuitive dashboards
Centralize management all aspects of the incident resolution process with detailed color-coded dashboards

Built-in ROI calculator
Clearly articulate the ROI for each automation workflow with metrics and reports

INTEGRATIONS IN YOUR SERVICE DESK ENVIRONMENT