Telecommunications
Platform Capabilities
Telecommunications

Empowering Telecom Connectivity Through Intelligent Network Automation

Orchestrate across silos, tools, and teams—automating end-to-end workflows that resolve issues, prevent tickets, and unlock efficiency at scale.

solutions & Benefits

Smarter NOC Operations with Automation and Orchestration

Resolve automates and orchestrates across OSS tools and network layers—turning fragmented processes into seamless workflows that drive speed, reliability, and scale.

Learn More

Slow Fault Resolution

With Resolve

Automated Triage & Diagnosis

Triage & remediate faults across OSS tools to surface root causes fast

Alert Fatigue & Noise

With Resolve

Only Meaningful Escalations

Filter out false positives, auto-prioritize real incidents, and surface only what requires attention

Manual, Error-Prone Fixes

With Resolve

Reliable Self-Healing NOC

Reduce mean time to repair (MTTR) across RAN, core, and transport domains

Siloed Systems & Delayed Handoffs

With Resolve

Real-Time Orchestration & Reporting

Unify response across OSS, ticketing, and monitoring tools with live dashboards, audit trails, and API-level visibility

syniverse logoCable&Wireless logoVirgin Media Logozayo logo
Case Study
100%

Overtime Hours Eliminated for Porting Requests

Automated port requests, reducing processing time from 3 minutes to a few seconds
Improved data privacy and security controls
Decreased costs

Syniverse Improves Operational Efficiency and Consistently Meets SLAs with Intelligent Automation

Read The Story
Case Study
99%

Faster Response Time

Decreased ticket response time from 6 minutes to 4 seconds
Empowered L1 agents to resolve customer issues on the first call
Unified visibility and control

Resolve’s Interactive Automation Delivers 360-Degree Visibility to Cable & Wireless Communications

Read The Story
Case Study
$1.2M

Saved Annually

Decreased call center volume by 30% with automated incident validation, diagnosis, and resolution
Reduced escalations
Improved service delivery
Virgin Media Logo

Virgin Media Saves $1.25M per Year by Automating Proactive Service Health Checks

Read The Story
Case Study
180k

Saved Annually

Incidents Processed Every Day
Automated customer notifications and self-service
Took the guesswork out of the network control center

Zayo Delivers Scalable Customer Self-Service with Resolve Automations

Read The Story
Case Study
100%

Overtime Hours Eliminated for Porting Requests

Automated port requests, reducing processing time from 3 minutes to a few seconds
Improved data privacy and security controls
Decreased costs

Syniverse Improves Operational Efficiency and Consistently Meets SLAs with Intelligent Automation

Read The Story
Case Study
99%

Faster Response Time

Decreased ticket response time from 6 minutes to 4 seconds
Empowered L1 agents to resolve customer issues on the first call
Unified visibility and control

Resolve’s Interactive Automation Delivers 360-Degree Visibility to Cable & Wireless Communications

Read The Story
Case Study
$1.2M

Saved Annually

Decreased call center volume by 30% with automated incident validation, diagnosis, and resolution
Reduced escalations
Improved service delivery
Virgin Media Logo

Virgin Media Saves $1.25M per Year by Automating Proactive Service Health Checks

Read The Story
Case Study
180k

Saved Annually

Incidents Processed Every Day
Automated customer notifications and self-service
Took the guesswork out of the network control center

Zayo Delivers Scalable Customer Self-Service with Resolve Automations

Read The Story
how it works

The Path to a Dark NOC

Handle NOC scale, network complexity, and 24/7 uptime demands without scaling headcount. Make autonomous NOC operations a reality

Explore Platform

Validation & Triage

Trigger workflows on real-time events that instantly parse out event data and identify which ones are valid

Diagnosis & Root Cause Analysis

Collect diagnostics, verify conditions, and apply pre-defined logic to determine the next steps in the resolution process

Remediation

Resolve issues automatically with validated runbooks that apply configuration changes, restart services, re-route traffic

Self-Heal with Audit Trails

Orchestrate fixes across legacy and new environments and create end-to-end visibility with detailed logs of actions taken

capabilities

Agentic Automation & Orchestration for All of IT

Automation

Empower yourself with always-on agentic automation that keeps your IT and network processes running smoothly.

Explore Automation
Orchestration

Coordinate tasks across IT and network operations to automate mission-critical processes end-to-end.

Explore Orchestration
Integrations & APIs

Hundreds of integration options deliver a seamless orchestration experience.

Explore Integrations & APIs
Discovery & Dependency Mapping

Visualize your IT environment in real time to accelerate resolutions and reduce security risks with auto-discovery and dependency mapping.

Explore Discovery & Dependency Mapping

Empower yourself with always-on agentic automation that keeps your IT and network processes running smoothly.

Explore Automation

Coordinate tasks across IT and network operations to automate mission-critical processes end-to-end.

Explore Orchestration

Hundreds of integration options deliver a seamless orchestration experience.

Explore Integrations & APIs

Visualize your IT environment in real time to accelerate resolutions and reduce security risks with auto-discovery and dependency mapping.

Explore Discovery & Dependency Mapping
Features

Start Automating What Matters Most

Resolve meets you where you are, automating high-impact use cases across the NOC to deliver immediate value and long-term scalability.

Explore Platform

RAN Automation

Automate repetitive radio access network tasks and configurations to boost performance and reduce site visits.

5G Use Cases

Orchestrate across legacy and new network elements with automation.

NOC Incident Response

Seamlessly connect your tools and applications with a vast library of integrations, making workflow automation effortless.

Dependency Mapping & Device Visibility

Understand relationships and dependencies across your hybrid network to drive smarter decisions and faster fixes.

Service Request Fulfillment

Automate end-to-end service provisioning—from request to completion—without manual intervention.

Network Automation

Standardize, scale, and orchestrate network tasks across domains, vendors, and generations of technology.

Regulatory & Audit Workflows

Automate control checks, evidence gathering, and compliance processes for PCI DSS, SOX, GDPR and more.

Onboarding/Offboarding

Provision/deprovision accounts and access across multiple systems instantly.

Real-Time Monitoring + Remediation

Triage and resolve infrastructure issues before users are impacted.

Access and Identity Management

Streamline user access reviews, password resets, and account unlocks to strengthen security and reduce manual workload

Certificate & Patch Management

Automate renewal, deployment, and validation of security certificates and patches to ensure continuous compliance and eliminate outage risk

Hybrid Infrastructure Orchestration

Coordinate workflows across mainframe, cloud, and on-prem systems to unify operations and reduce manual handoffs

Integrations

Integrate with Anything

From API to CLI, cloud to colocation, we connect to everything in your hybrid environment.

View All Integrations
Filters
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Apps + Database

Tools:
SAP
,
Oracle
,
Microsoft Exchange
,
Citrix
,
G Suite
,
MySQL
,
SQL Server
,

Cloud + Virtualization

Tools:
Microsoft Azure
,
AWS
,
VMWare
,
Microsoft Hyper-V
,

Collaboration Tools

Tools:
Slack
,
Microsoft Teams
,
IBM Watson
,
Dialogflow
,

DevOps

Tools:
GitHub
,
GitLab
,
Bit Bucket
,
Puppet
,
Jenkins
,
Terraform
,
Chef
,

Endpoint Management

Tools:
Tanium
,
Microsoft SCOM
,
Microsoft Intune
,
BigFix
,

Events + APM

Tools:
Elastic
,
CA Technologies
,
Dell EMC
,
Microsoft
,
Nagios
,
IBM
,
Splunk
,
SolarWinds
,
Dynatrace
,
Moogsoft
,