TELECOMMUNICATIONS
Maximize Network Efficiency
Purpose-built Automation Solutions to Drive Positive
Outcomes Amidst Complexity
Streamline NOC Operations with Resolve
The telecommunications industry is at an exciting, yet critical, point in its development. Scaling operations to meet the exponential consumer demands will create pressure points for IT. Automation will prove to be an an indispensable strategy for scaling and modernizing operations
Accelerated Incident Resolution
Up to 98% faster triage and diagnostics with automation
Increased Employee Productivity
Over 40% added capacity with automation and orchestration of
essential workflows
Direct and Indirect Cost Savings
Significant savings from process efficiencies and shorter MTTRs
Enhanced Customer Experience
Improved service quality and 30% fewer customer escalations with speedy resolutions
Why Telcos Around the World Pick Resolve
Unified Incident Response
Single pane of glass for all incident response tasks, scripts, investigations, processes, and notes
Process Orchestration
Centralize your scripts and point automations to a thoughtful workflow with the Resolve platform
Human-guided Automation
Automate mission-critical workflows your way, incrementally with human-guided or unattended automation
Pre-built Integrations
Connect your IT systems and tools with 1000s of out-of-the-box Resolve integrations
Enterprise-ready Platform
Scale to millions of automations, on premise or in the cloud; proven success in the most complex and largest organizations
The Telco Playbook for IT Automation
Zero-touch operations powered by automation allow you to efficiently run multi-domain services, optimize use of your available resources, and unlock significant cost savings.
Drawing on the collective wisdom of our telco customers’ successes and our decade-long journey in delivering purpose-built automation solutions, this white paper walks you through the Resolve Automation Capabilities Framework.
What We Can Help You Automate Today
Automations for the NOC
Provisioning and Configuration
Deploy and configure connectivity for network devices, apps, servers, and endpoints with confidence
NOC Incident Response
Automatically trigger remediation workflows to triage, validate, diagnose, and resolve network alarms and IT incidents
Proactive Testing & Troubleshooting
Schedule health and compliance checks with comprehensive reports to ensure optimal network performance
Automations for the IT Help Desk
Service Request Fulfillment
Automatically fulfill service requests as tickets come in via ITSM or chatbots
Events Auto-Remediation
Run self-healing automations triggered by events to remediate issues as soon as they occur
Application Dependency Mapping
Ensure IT visibility and oversight across all applications and infrastructure components
Millions of Mission critical Telco Workflows Run
on Resolve
600,000 Incidents Processed
Improved Network Control Center performance and customer experience by reducing the volume and duration of customer impacting incidents while supporting network growth
Over $1.2M Saved Annually with 30% Fewer Escalation
Enhanced service delivery and customer communications, increased help desk operator productivity, improved customer satisfaction by making sure customers are notified of outages in a timely manner
Resolve Actions is Your Platform of Choice for Automation
Unified Orchestration & Automation Platform
Create a centralized automation hub for all your new automations and existing scripts using a robust unified orchestration layer.
Low-code or “Bring-your-own-code” Automation
Drag-and-drop automation actions to build new workflows or import your existing scripts to build a library.
1000s of Pre-built Integrations and Connectors
Download third-party integrations for your favorite applications from the Automation Exchange. Seamlessly integrate bi-directionally with any IT tool.
Built-in ROI Calculator
Clearly articulate the ROI for each automation workflow with metrics and reports.
Next Steps
Ready to talk automation? Schedule time with a Resolve automation expert.
Additional Resources
CUSTOMER STORY
Read this customer story about the challenges this Telco customer had, how they were able to leverage Resolve, and the benefits they’ve seen as a result. Read now ›
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