Platform Capabilities
AI Agent

Meet RITA, the Agentic IT Assistant for the Modern Service Desk

Deflect, diagnose, and resolve routine IT requests before they become tickets with agentic automation.

RITA, Agentic IT Assistant for the Modern Service DeskRITA, Agentic IT Assistant for the Modern Service Desk
Business Outcomes

Spending Too Much Time and Money on Tickets?

Routine requests like password resets, access changes, and VPN issues are overwhelming your teams, delaying resolution, and draining IT budgets. The result? Longer wait times, lower satisfaction, and rising operational costs.

RITA changes that by resolving routine requests instantly, reducing ticket volume by up to 50% in 6 months. RITA also helps teams reduce ITSM spend, improve resolution rates, and elevate the employee experience.

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Reduce Ticket Volume by 50% in 6 Months

Automate the top 5 service desk tickets with built-in workflows—no ticket creation required.

Cut ITSM Spend up to 40%

By deflecting tickets and offloading processes to RITA, organizations can reduce multiple categories of ITSM licensing and consumption costs.

Boost Employee Productivity & Experience

Deliver instant support in Teams, Slack, or your portal and raise DEX scores across the board.

HOW IT WORKS

Conversational AI That Doesn’t Just Respond... It Resolves

RITA operates at the intersection of self-service, automation, and AI—following a closed-loop process that resolves requests end to end.

Listens and understands user intent via chat or portal.
Triages and diagnoses the issue using contextual data.
Takes action by triggering automation workflows.
Closes the loop by updating the user, logging the outcome, and surfacing insights.
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benefit

The 5 Foundational Automation Workflows

RITA comes ready to automate the most common and costly service desk tickets right out of the box, eliminating repetitive tasks and delivering instant resolution where it matters most.

Password Resets & Account Unlocks
Access Requests
Software Installations & Licensing
Email & Collaboration Tool Issues
VPN Troubleshooting & Remediation
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HOW IT WORKS

Empower Technicians When Escalation Is Required

RITA assists technicians when human expertise is needed. By delivering context-rich diagnostics and recommending next-best actions, RITA accelerates resolution when human intervention is needed. Every assisted interaction improves the system, feeding back into Resolve’s recommendation engine to identify the next high-value workflows to automate.

Serves Up Context on Escalation: Auto-populate tickets with device data, history, and diagnostic results for faster triage.
Recommends Next-Best Actions: Guide agents with real-time suggestions based on similar past issues and resolution patterns.
Enables One-Click Resolution: Surface runbooks and automation triggers that allow agents to resolve escalated issues in seconds.
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benefit

Measure the ROI of Every Deflected Ticket

RITA doesn’t just handle tickets—it retires them permanently. Measure the time, cost, and effort saved across your IT ecosystem.

70%+ reduction in MTTR
60%+ increase in FCR
Up to 40% reduction in ITSM spend
Dashboards that show real business impact
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USE CASES

RITA Is Your First Step to Zero Ticket IT

Password Resets & Account Unlock

Instantly resolve authentication issues.

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Access Requests

Provision entitlements based on policy and identity context.

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Software Installations & Licensing

Automate install requests and license fulfillment.

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Email & Collaboration Tool Issues

Troubleshoot and resolve app problems in real time.

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VPN Troubleshooting & Remediation

Diagnose and fix connectivity issues without escalation.

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Technician Assist

Deliver diagnostics, resolution history, and one-click runbooks when humans need to step in.

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