Break the Reactive IT Cycle

Orchestrate manual workflows across any platform, tool, or AI model, and cut tickets by up to 90%.

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The IT Automation Partner of Choice for Global Enterprises

Deutsche Telekom
Dexcom
DXC Technology
FIS
LPL Financial
Tesco
agentic resolution fabric

Agentic Automation & Orchestration for IT Teams

KNOWLEDGE AGENT
Answer
Instant, contextual responses across chat, portals, and collaboration tools... before a ticket is ever created.
ANY
Request
AUTOMATION AGENT
Execute
Autonomous cross-domain workflows that remediate, configure, and orchestrate IT processes in real time.
ANY
Workflow
AGENT ASSIST
Guide
Enriched diagnostics, related incidents, and next-best actions that accelerate complex resolutions.
ANY
Engineer
•
Continuous Self-Learning
ORCHESTRATE
One Intelligence Fabric
ANY
System
•
Identity
•
Integration
•
Governance & Security
•
Continuous Self-Learning
•
Governance & Security
AWSAzureGoogleJiraOracleSalesforceSAPServiceNowWorkday
ANY
Cloud
•
System of Record

See the Resolve Platform

Resolve built this experience to make a complex IT platform easy to understand by showing exactly how it works step by step.

This six-chapter walkthrough follows the full journey—from a user question to resolution, logging, and continuous learning—explained in plain terms. It breaks down how RITA finds answers, how governed workflows execute, and how agentic skills handle more complex issues.

By the end, you’ll understand the platform clearly and can estimate its value using your own ticket volume.
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CUSTOMER IMPACT

Value Enterprise IT Runs On

$500M+
Saved Annually
20M+
Hours Saved
1B+
Executions
5.3M
Employees Served
90%+
Ticket Reduction
$500M+
Saved Annually
20M+
Hours Saved
1B+
Executions
5.3M
Employees Served
90%+
Ticket Reduction
99%

Faster Request Resolution

Learn how BCX automated high-volume IT service workflows with Resolve, cutting request turnaround times from eight days to two hours while reducing operational costs.

Read the Customer Story

96%

Request Emails Deflected

Discover how Dexcom leverages Resolve’s intelligent virtual agent, RITA, to transform IT and HR service delivery, deflect 64% of tickets, and scale globally with multilingual support.

Read the Customer Story

$1.2M

Saved Annually

Virgin Media uses Resolve to automate validation and diagnosis of service incidents, increase help desk productivity, and improve customer satisfaction.

Read the Customer Story

99%

Faster Request Resolution

Learn how BCX automated high-volume IT service workflows with Resolve, cutting request turnaround times from eight days to two hours while reducing operational costs.

Read the Customer Story

96%

Request Emails Deflected

Discover how Dexcom leverages Resolve’s intelligent virtual agent, RITA, to transform IT and HR service delivery, deflect 64% of tickets, and scale globally with multilingual support.

Read the Customer Story

$1.2M

Saved Annually

Virgin Media uses Resolve to automate validation and diagnosis of service incidents, increase help desk productivity, and improve customer satisfaction.

Read the Customer Story

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Business Outcomes

The Impact of AI-Driven IT Automation & Orchestration

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Slash ticket & alert volume by up to 90%

Cut through the noise and automatically remediate alerts without human intervention.

Resolve incidents in minutes, not hours

Transform MTTR from hours to minutes with intelligent end-to-end orchestration, ensuring rapid and consistent incident resolution.

Enhance service uptime and reliability

Automatically remediate issues before they impact services with self-healing automation to maintain reliability and maximize operational efficiency.

Scale IT & network operations, without adding headcount

Maximize productivity and efficiency with hyper-scalable automation that optimizes resources and ensures teams focus on strategic priorities.

Slash ticket & alert volume by up to 90%

Cut through the noise and automatically remediate alerts without human intervention.

Resolve incidents in minutes, not hours

Transform MTTR from hours to minutes with intelligent end-to-end orchestration, ensuring rapid and consistent incident resolution.

Enhance service uptime and reliability

Automatically remediate issues before they impact services with self-healing automation to maintain reliability and maximize operational efficiency.

Scale IT & network operations, without adding headcount

Maximize productivity and efficiency with hyper-scalable automation that optimizes resources and ensures teams focus on strategic priorities.

why choose us

Why IT Leaders Are Choosing Resolve

Move Beyond Rules-Based Automation

AI-driven orchestration adapts to dynamic environments.

Seamless IT Ecosystem Integrations

Hundreds of pre-built integrations with ITSM tools, monitoring tools, networking tools, security tools, and more.

AI-Enabled Workflow Creation

Democratize automation development with our workflow creation agent, Jarvis.

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Industry Recognition

Industry Recognition for Enterprise IT Automation

Resolve is recognized by leading analyst firms for its approach to service orchestration, automation, and ITSM platform innovation.

Gartner
Visionary
2026 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms (SOAP)
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QKS Group
Leader
SPARK Matrix™: AI Solutions for ITSM, 2026
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Everest Group
Major Contender
2026 IT Service Management (ITSM) Platform PEAK Matrix® Assessment
Learn More
Forrester
Recognized Vendor
The Infrastructure Automation Platforms Landscape, Q2 2026
Learn More
Gartner
Representative Vendor
2026 Gartner® Market Guide for Infrastructure Automation and Orchestration Tools
Read More
Popular Integrations

Platform-Agnostic Integrations

From API to CLI, cloud to colocation, we connect to everything in your hybrid environment. Here are some of the most common.

ServiceNow

Jira

Microsoft 365 & AD

Microsoft Exchange

Microsoft Azure

Microsoft Intune

Microsoft Teams

Slack

Workday

DataDog

Splunk

Okta

SolarWinds

AWS

LogicMonitor

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resources

Explore Our Resources

Explore Resources
Put Agents on Your Busiest Work
Agentic Automation

Put Agents on Your Busiest Work

AgentLab turns a workflow into a scoped, production AI agent. Download the solution brief to see the build path, the console, and what ships in five steps.

View Resource
The Official AgentLab Playbook: Your Cheat Code to The Fastest ROI
Agentic Automation

The Official AgentLab Playbook: Your Cheat Code to The Fastest ROI

Your cheat code to the fastest ROI in IT. The official guide to Resolve's AgentLab: where to start, what to build, and how to ship your first agent.

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Building for the Agentic Era: A Look at Resolve’s New AgentLab
ITSM & Service Automation

Building for the Agentic Era: A Look at Resolve’s New AgentLab

Join Resolve’s AgentLab webinar to see how teams build enterprise AI agents faster, connect them to the right business data, and create plain-language skills that move from answering questions to resolving work across IT, HR, finance, and operations.

View Resource

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