Discover the Agentic IT Automation & Orchestration Platform Powering the Zero Ticket Future
Overview
You’ve automated tasks. Now it’s time to automate outcomes.
The role of IT is changing from reactive ticket takers to architects and engineers managing AI and autonomous systems, and Resolve has built a platform to support this transition.
In our most significant evolution to date, we’re unveiling a radically reimagined automation and orchestration platform built for the age of intelligent agents.
Traditional automation simply accelerates what humans already do. Agentic automation goes further, enabling AI agents to proactively diagnose, resolve, and even prevent incidents by leveraging intelligent orchestration capabilities.
In this replay of our live webinar, we cover:
- What Zero Ticket IT means and why traditional ticket-centric models are breaking under scale, cost, and complexity pressures.
- How agentic automation combines AI and orchestration to resolve issues at the source before they ever become tickets
- Best practices for orchestrating agent-to-agent workflows across complex IT ecosystems.
- RITA, our service desk agent, which autonomously handles common requests like password resets, access requests, VPN issues, and more.
- Jarvis, our builder agent, which simplifies workflow creation using natural language prompts.
Whether you’re a service desk team drowning in tickets, a CIO facing rising ITSM costs, or an I&O leader battling alert storms, we’ll help you rethink how work gets done.
This isn’t just a new platform. It’s the foundation of a new operating model powering the Zero Ticket future.
Speakers:
- Sean Heuer, CEO, Resolve
- Ari Stowe, COO, Resolve
Key Takeaways
- Zero Ticket IT is the next evolution of the IT automation platform. Instead of optimizing routing and resolution, the goal shifts to eliminating tickets altogether by resolving issues at the source with agentic IT automation.
- Reactive work is the real capacity killer, and it comes from both machines and humans. Alert storms and “monitor everything” environments generate noise, while employee requests (password resets, VPN, access, software) quietly make up the majority of ticket volume.
- Traditional self-service portals often create more work, not less. Users waste time searching technical knowledge articles, get frustrated, and end up submitting a ticket anyway, hurting employee productivity and experience.
- Agentic IT operations automation blends AI and orchestration to drive outcomes, not just task speed. Resolve pairs conversational resolution (RITA) with deterministic workflows that can diagnose, act, escalate, and log each step, all without waiting for a human queue.
- Jarvis accelerates IT process automation by turning natural language into real workflows and integrations. Teams can generate new activities (like a software install step), swap tools without rebuilding end-to-end flows, and keep automation moving as the stack evolves.
FAQs
Q: What does “Zero Ticket IT” actually mean? Are you saying tickets disappear overnight?
A: Not overnight. The point is to stop treating tickets as the center of IT and start automating outcomes. Resolve uses agentic automation to deflect, resolve, and prevent common issues so fewer interactions become tickets in the first place while still maintaining escalation paths when needed.
Timestamp: 1:27–2:38, 13:12–14:03
Q: If RITA resolves issues without a human, how do you handle audit logs, approvals, and compliance?
A: Our platform knits your ecosystem together and can still create ITSM tickets (Jira/ServiceNow) as the audit trail. Additionally, approvals can be embedded directly into the workflow logic. That means policy-driven enforcement (and the proof of it) happens automatically, without relying on manual follow-through.
Timestamp: 37:45–39:37
Q: Can RITA invoke our custom workflows, or is it limited to a handful of prebuilt automations?
A: It can invoke custom workflows! Prebuilt workflows are just a recommended starting point to get fast deflection and quick wins. Existing Resolve customers can also wire current workflows into RITA so it can intelligently trigger what you’ve already built.
Timestamp: 40:02–41:29
