How does Resolve reduce VPN-related ticket volume?

Resolve automatically diagnoses and fixes VPN issues before they reach the help desk, reducing ticket volume by up to 70% through intelligent monitoring, contextual diagnostics, and closed-loop automation.

What types of VPN issues can Resolve automatically fix?

Resolve can automatically fix expired certificates, misconfigured clients, authentication errors, VPN service status issues, local firewall or DNS conflicts, outdated VPN client versions, expired or cached credentials, MFA sync issues, and certificate/token expiration problems.

VPN ACCESS AUTOMATION

Fix VPN Access. Keep Teams Connected.

Q: How quickly can Resolve restore VPN connectivity?

Resolve restores VPN connectivity in seconds by executing automated fixes for common issues such as service restarts, configuration resets, credential revalidations, and certificate updates without requiring human intervention.

Troubleshoot and resolve VPN issues autonomously with intelligent workflows that restore access in real time and eliminate escalation.

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BUSINESS OUTCOMES

VPN Access Shouldn’t Break Productivity

When users lose VPN access, everything stops. IT teams get flooded with tickets while remote employees wait for help. Manual troubleshooting, checking configs, running diagnostics, and resetting connections consumes hours and erodes productivity.

Resolve automates the entire process, from detection to resolution, ensuring seamless connectivity and fewer interruptions.

Learn How

Reduce Ticket Volume by 70%

Automatically diagnose and fix VPN issues before they reach the help desk.

Restore Connectivity in Seconds

Resolve expired certificates, misconfigured clients, or authentication errors instantly, no technician required.

Cut ITSM Workload and Costs

Free up IT teams from repetitive VPN troubleshooting while maintaining visibility and audit trails.

HOW IT WORKS

Diagnose. Remediate. Confirm. No Humans Required.

Resolve combines intelligent monitoring, contextual diagnostics, and closed-loop automation to deliver full-cycle VPN issue resolution.

Understands the Issue

RITA, Resolve’s AI assistant, captures VPN-related complaints via Teams, Slack, or helpdesk portals, gathering device context and error details automatically.

Runs Diagnostics

Performs real-time checks across VPN clients, authentication services, endpoint health, and network configurations.

Takes Action

Executes automated fixes for common issues such as service restarts, configuration resets, credential revalidations, and certificate updates.

Confirms and Logs

Notifies the user, updates ITSM systems, and logs every action for audit and trend analysis.

Watch it in Action

HOW IT WORKS

Built to Handle Any VPN or Remote Access Workflow

Endpoint-Level Checks

VPN service status
Local firewall or DNS conflicts
Outdated VPN client versions

Credential and Policy Fixes

Revalidate expired or cached credentials
Reset profiles or configurations
Detect and fix MFA sync issues

Certificate and Token Issues

Renew client certificates
Validate token expiration
Sync with identity providers

Escalation Triggers

Route to IT only when automation cannot resolve
Attach diagnostics and recommended next steps

customer stories

Quantifiable Impact on IT Efficiency

$1.4M

Cost Savings Over 3 Years

Cost savings of $1.4 million over a three-year period and an 80 percent average reduction in mean time to resolution (MTTR) for high-severity incidents.

Read more about how this Fortune 500 financial company used Resolve to reduce MTTR from hours to minutes.

100k

Staff Hours Saved

100,000+ staff hours saved in less than 1 year, increased profitability and ROI, and a 15% revenue jump quarter over quarter.

Read more about how this South African Telco giant leveraged Resolve’s hyper-scalable automation to overhaul their network operations.

60%

Ticket Volume Reduction

$1 million saved annually, reduction in incident handling time by up to 50%, and reduction of incident volumes by up to 30%.

Read more about how a Swiss bank implemented a strategic vision to unite multiple IT functions and improve KPIs with Resolve.