Turn Your ITSM Into a System That Resolves Tickets
Your ITSM captures, routes, and records the work. Resolve executes the resolution across identity, network, cloud, and SaaS, then writes every step back to ServiceNow, Jira, Freshservice, BMC Helix, Ivanti, and others.
ITSM Automation That Closes the Gap Between Ticket Routing and Resolution
Your platform logs the ticket, sets the SLA clock, and routes it to a queue. Then it waits. Password resets, VPN failures, new-hire access; each one sits until an agent runs the same steps by hand.
Resolve layers on without changing a thing. It reads the ticket, runs the fix across AD, Okta, network, and cloud, verifies it, and closes it with a full audit trail. Your ITSM stays the system of record. Resolve clears the queue behind it.
Deflect Before the Ticket Opens
Conversational self-service in Slack, Teams, and email resolves routine requests at the source, so your queue starts smaller every morning.
Close the Tickets That Do Open
Resolve runs the full resolution and closes L1 tickets without agent involvement, freeing your team for the work that needs judgment.
Keep One System of Record
Every action writes back to your ITSM with a complete audit trail, so reporting and compliance never leave the platform you already run.
An Automation & Orchestration Layer That Sits Behind Your ITSM
Trigger Resolve the moment a ticket is created, or after your ITSM routes it. The execution runs the same either way.
1. Reads the ticket fromServiceNow, Jira, Freshservice, or BMC, with full context.
2. Validates it against CMDB, identity, and entitlement policy to confirm the path.
3. Executes across directory, identity, network, cloud, and SaaS.
4. Verifies the fix, writes every step back, and closes the ticket.
Extend the ITSM You Already Run with Reliable Automation
Resolve works with your platform, workflows, and categories as they are. Nothing to rip out, nothing to migrate.
Native ITSM Integration
Reads and writes to ServiceNow, Jira, Freshservice, BMC Helix, and Ivanti in place.
Front-Door Deflection
Self-service in Slack, Teams, and email resolves routine requests before they become tickets.
End-to-End Resolution
One workflow resets the password, provisions access, updates the ticket, and confirms the fix.
Category-Aware Routing
Automation follows the ticket categories and resolution paths your team already defined.
Full Audit Trail
Every action logged with RBAC enforcement. SOC 2 and ISO 27001 ready.
Self-Learning Loop
Every resolved ticket makes the next one faster and more accurate.
Built for Governed ITSM Automation at Enterprise Scale
Native integrations run alongside ServiceNow, Jira, Freshservice, BMC Helix, and Ivanti. Your setup stays put.
Millions of automations a day across banks, telcos, and healthcare operators with five-figure daily ticket counts.
RBAC, approval gates, and a full audit trail on every ticket Resolve touches.
Measure the ITSM Backlog You No Longer Carry
Resolve reports every ticket it deflects, every ticket it closes, and every hour it returns.
70%+ of L1 tickets closed without an agent
60%+ ticket deflection at the front door
80%+ faster MTTR on automated resolutions
70% lower total cost of ITSM ownership
ROI in 1 month
