ITSM AUTOMATION

The Agentic Automation Platform for the Service Desk

Resolve delivers a self-learning, self-healing service desk for ITSM automation. Deflect tickets at scale, accelerate first contact resolution, and give technicians smarter escalation support, all from one intelligent ITSM automation tools platform.

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BUSINESS OUTCOMES

Ticket-Centric ITSM Slows You Down

Service desks are buried in repetitive requests and manual escalations. Static workflows and ITSM workflow automation gaps cannot keep pace with business demand, driving up costs and frustrating users.
 
Resolve transforms ITSM into an autonomous, outcome-driven function that operates faster, smarter, and more efficiently through next-gen ITSM automation.

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Deflect Routine Tickets Instantly

Handle the most common ITSM requests automatically, reducing service desk load and improving user satisfaction using ITSM automation tools.

Accelerate Resolution Times

Orchestrate diagnostics and remediation through closed-loop workflows that cut MTTR by up to 70 percent with ITSM automation integration.

Empower Technicians to Focus on What Matters

Deliver context, runbooks, and recommendations for faster, smarter escalations when human expertise is required supported by ITSM automation.

HOW IT WORKS

Deflect. Resolve. Evolve.

Deflect at Scale
Resolve automates high-volume requests such as passwords, access, software, and connectivity, eliminating tickets before they ever reach IT for service desk operations.
Resolve Faster
AI-driven orchestration automates triage, diagnostics, and remediation, closing incidents in minutes and reducing SLA breaches with ITSM workflow automation.
Evolve Through Learning
Every interaction feeds Resolve’s self-learning engine, expanding automation coverage and enabling proactive, self-healing operations across ITSM processes.
HOW IT WORKS

ITSM Automation Built for the Modern Service Desk

End-User Requests and Resets
Automate password, access, and software fulfillment through integrated chat, portal, or self-service experiences.
Incident and Problem Resolution
Detect and remediate issues using observability signals, guided diagnostics, and automated runbooks.
Technician Assist and Smart Escalation
Provide contextual insights, recommended actions, and one-click workflows to accelerate every escalation that support enterprise ITSM automation use cases.
PROVEN OUTCOMES

Relentless Speed. Real Impact. Zero Ticket™ IT for ITSM

90% Ticket Deflection

Automate front-line requests and remove repetitive workload from service desk queues through ITSM automation.

60%+ Increase in First Contact Resolution

Empower technicians with automated context and guided actions that close tickets instantly with ITSM workflow automation.

70% Faster MTTR

Deliver closed-loop remediation that reduces downtime and boosts SLA performance.

Smarter Escalations That Never Miss

Eliminate manual triage with diagnostics and recommendations that make every escalation count.

40% Lower ITSM Operating Cost

Cut licensing and labor expenses by reducing manual fulfillment and tool sprawl.

Continuous Self-Learning Automation

Every interaction strengthens automation coverage, expanding the impact over time.

90% Ticket Deflection

Automate front-line requests and remove repetitive workload from service desk queues through ITSM automation.

60%+ Increase in First Contact Resolution

Empower technicians with automated context and guided actions that close tickets instantly with ITSM workflow automation.

70% Faster MTTR

Deliver closed-loop remediation that reduces downtime and boosts SLA performance.

Smarter Escalations That Never Miss

Eliminate manual triage with diagnostics and recommendations that make every escalation count.

40% Lower ITSM Operating Cost

Cut licensing and labor expenses by reducing manual fulfillment and tool sprawl.

Continuous Self-Learning Automation

Every interaction strengthens automation coverage, expanding the impact over time.

ITSM INFORMATION

Frequently Asked Questions

The IT Automation Partner of Choice for Global Enterprises

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