MULTILINGUAL AUTOMATION

Support Employees in Over 130 Languages

Resolve enables language-aware service automation with real-time translation, native localization, and policy-driven execution across global teams.

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BUSINESS OUTCOMES

Global Teams Require Consistent Support in Every Language

Multilingual environments often depend on local support or manual translation, creating delays, inconsistent outcomes, and higher operational costs. Most automation stops at the language barrier.

Resolve changes that by delivering built-in multilingual automation powered by a Gen-AI engine trained on real service data. It ensures every employee receives accurate, policy-aligned service — no matter what language they use.

Learn How

Eliminate Language Barriers

Deliver consistent service outcomes across global teams with full localization.

Unify Global Workflows

Maintain a single automation library that works across 130+ supported languages.

Boost Adoption and Efficiency

Empower non-English-speaking employees to resolve issues quickly through familiar channels.

HOW IT WORKS

Language-Aware Execution Across the Workflow

Resolve combines automatic language detection, intent recognition, and centralized automation to deliver accurate fulfillment anywhere.

Detects Language Automatically

RITA identifies the user’s language in Teams, Slack, or web-based channels.

Understands Intent

Requests are parsed using cross-lingual AI models tuned for IT and service operations.

Executes Policy-Based Automation

Workflows run according to defined rules for role, region, and system context, ensuring global consistency.

Delivers Localized Confirmation

Users receive notifications and confirmations in their native language, while IT maintains a single source of truth.

Watch it in Action

how it works

Deliver Consistent, Cross-Language Service Automation

Common Service Tasks

Password resets and unlocks

Access requests and software installations

VPN and connectivity troubleshooting

SaaS and directory provisioning

Device support and knowledge responses

Approvals, escalations, and status tracking

proven outcomes

Proven Impact on Global Service Quality and Efficiency

130+ Supported Languages

Deliver native-language service experiences across chat, portal, and mobile without adding regional workflows.

Unified Global Automation Library

Maintain one centralized automation library that executes consistently across every location.

Higher Self-Service Adoption

Enable non-English-speaking teams to resolve requests faster with localized interaction in their preferred language.

Reduced Regional Support Load

Decrease dependency on local help desks by resolving issues automatically at the source.

Improved SLA Compliance

Ensure faster, more consistent resolution times through language-aware automation.

Global Policy Alignment

Apply the same governance, workflows, and security rules across every region and language.