Resolve vs. Stonebranch

Stonebranch orchestrates jobs and file transfers in real time, on a per-task meter, with months to stand up. Resolve adds agentic AI that resolves across the stack, flat priced, and live in days.

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Leave Per-Task Metering Behind.

Stonebranch

Automation Model

Agentic AI detects, diagnoses, and resolves both requests and incidents end to end. Built on a Zero Ticket IT model.

Real-time workload orchestration and managed file transfer. Runs and monitors jobs, hands incidents back to people.

Pricing

Flat, predictable pricing. Unlimited executions with no per-task meter.

Priced per task. Cost scales with every job you run.

Time to Value

Live in days. Build workflows, integrations, and cross-domain agents with natural language.

Customers report implementation takes up to 5 months with continuous complexity.

Ease of Operation

Built to deliver value for any team. Natural language, minimal admin overhead.

Steep admin learning curve. Many configuration options, with documentation reviewers want deeper.

Scope

Cross-domain resolution across ITSM, NetOps, SecOps, cloud, and more.

Strong on scheduling and file transfer across hybrid. Resolution lives outside the platform.

AI & Automation Model

Resolve has multi AI-native, autonomous agents that execute in real time, understand context, and self-heal. Natural language, 100+ languages supported.

Stonebranch has rule-based orchestration requiring manual workflow design. No adaptive learning or autonomous decisioning.

Architecture

Resolve has cloud-native microservices with serverless execution, API-first design, and container/Kubernetes-native deployment. Infinite elasticity across multi-cloud.

Stonebranch has Java/Tomcat monolith with OMS server dependencies. Scaling requires infrastructure tuning and multi-server sprawl.

Workflow Creation

Resolve has a natural language-to-automation and drag-and-drop designer. API-driven orchestration across ITSM, NetOps, observability, and ERP without agents.

Stonebranch uses Web 2.0 drag-and-drop UI requiring technical expertise. Agent-heavy deployments increase complexity and cost.

Pricing & TCO

Resolve has fixed, consumption-based pricing with no hidden fees, no per-task penalties, and ROI tracked at every deflection.

Stonebranch has transaction-based, opaque pricing. Enterprise-only licensing with hidden professional services and training costs.

Deployment & Scale

Resolve has guided self-deployment, prebuilt templates, and AI-driven onboarding. Go live in days. Proven to scale without bottlenecks or OMS infrastructure limits.

Stonebranch has multi-month deployments requiring consultants. Scaling limited to ~23M Linux tasks/day with heavy tuning.

customer stories

Where the World's Best Run Without Tickets

$1.4M

Cost Savings Over 3 Years

Cost savings of $1.4 million over a three-year period and an 80 percent average reduction in mean time to resolution (MTTR) for high-severity incidents.

Read more about how this Fortune 500 financial company used Resolve to reduce MTTR from hours to minutes.

100k

Staff Hours Saved

100,000+ staff hours saved in less than 1 year, increased profitability and ROI, and a 15% revenue jump quarter over quarter.

Read more about how this South African Telco giant leveraged Resolve’s hyper-scalable automation to overhaul their network operations.

60%

Ticket Volume Reduction

$1 million saved annually, reduction in incident handling time by up to 50%, and reduction of incident volumes by up to 30%.

Read more about how a Swiss bank implemented a strategic vision to unite multiple IT functions and improve KPIs with Resolve.

$1.4M

Cost Savings Over 3 Years

Cost savings of $1.4 million over a three-year period and an 80 percent average reduction in mean time to resolution (MTTR) for high-severity incidents.

Read more about how this Fortune 500 financial company used Resolve to reduce MTTR from hours to minutes.

100k

Staff Hours Saved

100,000+ staff hours saved in less than 1 year, increased profitability and ROI, and a 15% revenue jump quarter over quarter.

Read more about how this South African Telco giant leveraged Resolve’s hyper-scalable automation to overhaul their network operations.

60%

Ticket Volume Reduction

$1 million saved annually, reduction in incident handling time by up to 50%, and reduction of incident volumes by up to 30%.

Read more about how a Swiss bank implemented a strategic vision to unite multiple IT functions and improve KPIs with Resolve.

Value You See, Impact You Feel

Agentless Orchestration

Integrate natively through APIs and events, eliminating fragile OMS agents, firewall mods, and VPN overhead.

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Global Resilience

Auto-scale across multi-cloud regions with no single point of failure, unlike Stonebranch’s controller bottlenecks.

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Unified Platform

Run AI agents, orchestration, and integrations in one platform, not four separate Stonebranch components.

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Outcome Intelligence

Link automation to MTTR, SLA, and ROI, while Stonebranch reports only task counts and execution metrics.

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Agentless Orchestration

Integrate natively through APIs and events, eliminating fragile OMS agents, firewall mods, and VPN overhead.

Learn More

Global Resilience

Auto-scale across multi-cloud regions with no single point of failure, unlike Stonebranch’s controller bottlenecks.

Learn More

Unified Platform

Run AI agents, orchestration, and integrations in one platform, not four separate Stonebranch components.

Learn More

Outcome Intelligence

Link automation to MTTR, SLA, and ROI, while Stonebranch reports only task counts and execution metrics.

Learn More

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Begin Your Journey Towards Zero Ticket™ IT

Accelerate transformation with automation and orchestration that eliminates noise, reduces resolution times over 70%, and empowers IT to operate as a proactive, high-impact force aligned to business outcomes—not buried in tickets.

Industry Recognition

Industry Recognition for Enterprise IT Automation

Resolve is recognized by leading analyst firms for its approach to service orchestration, automation, and ITSM platform innovation.

Forrester

Recognized Vendor

The Infrastructure Automation Platforms Landscape, Q2 2026

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Everest Group

Major Contender

2026 IT Service Management (ITSM) Platform PEAK Matrix® Assessment

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Gartner

Visionary

2025 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms (SOAP)

Read the Report

TESTIMONIALS

“Resolve has become our go-to Swiss Army knife. It really helps deliver a 360 view of our customer.”

Andre Foster

Vice President of Enterprise IT, Cable & Wireless

“With Resolve, we’ve realized annual savings of $1.25M—about $3,000 per day.”

Representative, Virgin Media

“Automation is addictive. Once you have successfully automated one process, you start to look for other opportunities. Freeing up our time allows us to think outside the box and grow the business without adding staff.”

Bob Bruce

Senior Product Manager, Syniverse

“Resolve is a big part of the effort to consolidate our call centers into one single location which will service the entire region. From that perspective, Resolve is key to the success of our consolidation initiative.”

Andre Foster

Vice President of Enterprise IT, Cable & Wireless

“Now, [with Resolve], we’re able to do more follow-ups and troubleshoot issues that come up. This leads to greater efficiency and the opportunity to create additional automations.”

Bob Bruce

Senior Product Manager, Syniverse

“With Resolve, we’re now able to greatly reduce technician time per ticket, reduce customer call times, and lower MTTI & MTTR.”

Greg Hadlock

Vice President of the Network Control Center, Zayo

"We work in a competitive industry. We need to provide this service quickly to meet our customers' expectations and to maintain our margins."

Bob Bruce

Senior Product Manager, Syniverse

"Resolve is the only vendor I have worked with focused on change management. Their Employee Adoption Program armed us with deliverables that were customized for our six divisions, ensuring high engagement levels."

Peter McGarahan

Sr. Director IT, First American Title

The IT Automation Partner of Choice for Global Enterprises