Resolve vs. Redwood

Redwood schedules jobs, anchored to SAP, priced at a premium, thin on native analytics. Resolve resolves across the whole stack with agentic AI, flat pricing, and analytics built in.

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Go Beyond the SAP Job Queue

Redwood

Automation Model

Agentic AI detects, diagnoses, and resolves across ITSM, infrastructure, cloud, network, and more. Built on a Zero Ticket IT model.

Job-centric workload automation, anchored to SAP. Reactive scheduling that runs the queue.

Scope

Cross-domain orchestration beyond any single suite. ITSM, NetOps, SecOps, and observability in one fabric.

Deepest where SAP is. Reach past SAP and the clean-core story thins.

Analytics & Insight

Built-in dashboards for MTTR, deflection, adoption, knowledge gaps, and ROI. No custom development.

Premium priced. Reviewers call it more expensive than most, and steep for smaller teams.

Pricing

Flat, predictable pricing. No premiums, no per-job penalties.

Thin native analytics. Reviewers cite limited reporting and custom work for real insight.

Time to Value

Live in days. Includes natural-language no-code workflow builder and 5,000+ prebuilt automations.

Multi-month implementations. Advanced features and scripting take specialists.

Automation Model

Resolve's AI-native, agentic automation autonomously detects, diagnoses, and resolves across ITSM, NetOps, SecOps, and cloud. Eliminates tickets before they exist.

Redwood has job-centric workload orchestration focused on SAP modules. Primarily reactive scheduling that executes after issues occur.

Workflow Creation

Resolve converts natural language into production-grade automations instantly. Supports 100+ languages, 5,000+ reusable workflows, and API-first extensibility for composable orchestration.

Redwood has manual scripting and wizard-driven workflow design. Steep learning curve, high dependency on SAP templates.

Time to Value

Resolve's embedded AI/ML agents provide predictive analytics, anomaly detection, automated correlation, and self-healing. Interactive dashboards tie automation to SLA, MTTR, and ROI.

Redwood has SaaS delivery with strong SAP focus but 4+ month implementations. Scaling tied to workload volume with manual optimization.

Intelligence & Insight

Resolve has SaaS-first, cloud-native, containerized microservices with elastic scaling. Supports hybrid/multi-cloud, API-native integrations, and guided onboarding for days-to-value deployments.

Redwood has limited reporting and dashboards. Requires custom development for SLA visibility, KPI measurement, and advanced analytics.

Pricing & Scale

Resolve has a fixed, consumption-based model. No tokenized AI fees, per-job penalties, or “contact sales” opacity. Predictable TCO with linear scaling across automation volume.

Redwood has complex PVU and consumption-based licensing. Premium pricing seen as a barrier; unpredictable costs at enterprise scale.

customer stories

Where the World's Best Run Without Tickets

$1.4M

Cost Savings Over 3 Years

Cost savings of $1.4 million over a three-year period and an 80 percent average reduction in mean time to resolution (MTTR) for high-severity incidents.

Read more about how this Fortune 500 financial company used Resolve to reduce MTTR from hours to minutes.

100k

Staff Hours Saved

100,000+ staff hours saved in less than 1 year, increased profitability and ROI, and a 15% revenue jump quarter over quarter.

Read more about how this South African Telco giant leveraged Resolve’s hyper-scalable automation to overhaul their network operations.

60%

Ticket Volume Reduction

$1 million saved annually, reduction in incident handling time by up to 50%, and reduction of incident volumes by up to 30%.

Read more about how a Swiss bank implemented a strategic vision to unite multiple IT functions and improve KPIs with Resolve.

$1.4M

Cost Savings Over 3 Years

Cost savings of $1.4 million over a three-year period and an 80 percent average reduction in mean time to resolution (MTTR) for high-severity incidents.

Read more about how this Fortune 500 financial company used Resolve to reduce MTTR from hours to minutes.

100k

Staff Hours Saved

100,000+ staff hours saved in less than 1 year, increased profitability and ROI, and a 15% revenue jump quarter over quarter.

Read more about how this South African Telco giant leveraged Resolve’s hyper-scalable automation to overhaul their network operations.

60%

Ticket Volume Reduction

$1 million saved annually, reduction in incident handling time by up to 50%, and reduction of incident volumes by up to 30%.

Read more about how a Swiss bank implemented a strategic vision to unite multiple IT functions and improve KPIs with Resolve.

The Unified AI Platform for Modern Enterprises

Ecosystem Breadth

Orchestrate ITSM, NetOps, SecOps, and cloud in one fabric. Not bounded to SAP modules.

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Limitless Resilience

Built on a cloud-native, elastic foundation, Resolve removes scale bottlenecks and infrastructure tuning, delivering resilience traditional workload schedulers cannot sustain.

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Mobile-First User Experience

Resolve offers a modern, mobile-ready, chat-native experience that empowers teams everywhere, replacing the desktop-bound limitations that slow legacy adoption.

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Accessibility for Every Team

Resolve makes enterprise automation intuitive with natural language and no-code design, eliminating the costly reliance on specialized skills and outside expertise.

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Ecosystem Breadth

Orchestrate ITSM, NetOps, SecOps, and cloud in one fabric. Not bounded to SAP modules.

Learn More

Limitless Resilience

Built on a cloud-native, elastic foundation, Resolve removes scale bottlenecks and infrastructure tuning, delivering resilience traditional workload schedulers cannot sustain.

Learn More

Mobile-First User Experience

Resolve offers a modern, mobile-ready, chat-native experience that empowers teams everywhere, replacing the desktop-bound limitations that slow legacy adoption.

Learn More

Accessibility for Every Team

Resolve makes enterprise automation intuitive with natural language and no-code design, eliminating the costly reliance on specialized skills and outside expertise.

Learn More

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Begin Your Journey Towards Zero Ticket™ IT

Accelerate transformation with automation and orchestration that eliminates noise, reduces resolution times over 70%, and empowers IT to operate as a proactive, high-impact force aligned to business outcomes—not buried in tickets.

Industry Recognition

Industry Recognition for Enterprise IT Automation

Resolve is recognized by leading analyst firms for its approach to service orchestration, automation, and ITSM platform innovation.

Forrester

Recognized Vendor

The Infrastructure Automation Platforms Landscape, Q2 2026

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Everest Group

Major Contender

2026 IT Service Management (ITSM) Platform PEAK Matrix® Assessment

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Gartner

Visionary

2025 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms (SOAP)

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TESTIMONIALS

“Resolve has become our go-to Swiss Army knife. It really helps deliver a 360 view of our customer.”

Andre Foster

Vice President of Enterprise IT, Cable & Wireless

“With Resolve, we’ve realized annual savings of $1.25M—about $3,000 per day.”

Representative, Virgin Media

“Automation is addictive. Once you have successfully automated one process, you start to look for other opportunities. Freeing up our time allows us to think outside the box and grow the business without adding staff.”

Bob Bruce

Senior Product Manager, Syniverse

“Resolve is a big part of the effort to consolidate our call centers into one single location which will service the entire region. From that perspective, Resolve is key to the success of our consolidation initiative.”

Andre Foster

Vice President of Enterprise IT, Cable & Wireless

“Now, [with Resolve], we’re able to do more follow-ups and troubleshoot issues that come up. This leads to greater efficiency and the opportunity to create additional automations.”

Bob Bruce

Senior Product Manager, Syniverse

“With Resolve, we’re now able to greatly reduce technician time per ticket, reduce customer call times, and lower MTTI & MTTR.”

Greg Hadlock

Vice President of the Network Control Center, Zayo

"We work in a competitive industry. We need to provide this service quickly to meet our customers' expectations and to maintain our margins."

Bob Bruce

Senior Product Manager, Syniverse

"Resolve is the only vendor I have worked with focused on change management. Their Employee Adoption Program armed us with deliverables that were customized for our six divisions, ensuring high engagement levels."

Peter McGarahan

Sr. Director IT, First American Title

The IT Automation Partner of Choice for Global Enterprises

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