Meet the #1 IT Automation Platform: Automate the Unimaginable Across Your Entire IT Ecosystem

1000s of Pre-Built Automations & Process Templates Fuel a Fast Start

Fire up an automation in minutes so you can achieve ROI almost immediately.

We don’t think a blank page is the best way to get started when you want to build a new automation, even if you need to customize it for your unicorn processes. And oftentimes, that blank page is the death knell for companies who are trying to onramp automation into their IT processes… we don't think getting started with automation has to be that hard.

With Resolve, it is super-fast and easy to build new automations, regardless of whether it’s your first or your 500^th. We provide you with thousands of prebuilt automations (aka, runbooks) that have been developed over a decade of working with the largest enterprises and service providers to automate every aspect of their IT environments.

Simply search our extensive library from within the drag-and-drop Automation Designer to find the prebuilt automations you need to jumpstart an end-to-end automation or string them together to build out a more complex workflow. Each of the prebuilt automations can be easily customized with a few clicks to meet your unique needs while getting you up and running in no time.

At key points within a complex workflow, interactive prompts appear alongside contextual information and diagnostics, which are automatically gathered and presented in easy-to-read dashboards by Resolve from across your locations, environments, and systems. This data ensures you have all of the information you need to make an informed decision, without needing to log into multiple systems or beg for access.

Additionally, Resolve presents guidance captured and memorialized from subject matter experts (more on that below) to enable agents to make decisions on next steps without escalating.

With the power of interactive automation, you can automate the most complex processes with confidence as your automations get more sophisticated… or start small and dial up the automations as you gain more trust in the system.

Ready to have the best of both worlds? Give your humans the automation they deserve.

Combine Automation with Step-by-Step Instructions Provided by Subject Matter Experts

Decision trees and knowledge-capture tools enable you to catch lightning in a bottle.

Detailed technical and process knowledge oftentimes exists solely inside the brains of your overburdened subject matter experts (SMEs). That knowledge has to be documented in order to design successful automations, as well as to empower Level 1 agents to resolve incidents on their own without escalation.

Resolve provides easy-to-use tools that enable SMEs to capture tribal knowledge that can be easily converted into automations and shared procedural expertise that combines incremental automations with step-by-step instructions.

With our graphical Decision Tree builder, SMEs can document and design conditional logic that guides less-experienced agents through best practice procedures that pull in pre-built automations that overcome common hurdles related to system access and permissions. Plus, you can rest easy knowing that all of the actions will be safely executed in accordance with pre-approved procedures.

Dashboards in the Resolve platform also enable you to review the outcomes of all automations that are running, including those you set up proactively to stay ahead of problems.

For example, let’s say your boss wants to get a comprehensive report card every day showing the health of your hybrid cloud infrastructure. It’s no biggie with Resolve; simply set up the proactive health checks you’d like to run every day and Resolve will generate a dashboard that enables you to keep an eye on your infrastructure.

Additionally, dashboard views give you real-time visibility into automations that are running right now, so you can always get at-a-glance visibility into the status of the automated activities across your IT ecosystem.

Automate an Audit Trail for Compliance, Governance, Optimization & More

Capture every step of a procedure automatically without manually logging anything.

Our customers are household names. We get what enterprises need and the compliance and governance challenges you face, as well as the pressure to optimize. Having a clear record of all actions carried out in a process is essential for many reasons:

• You need to know what was done to take quick corrective actions if something goes wrong.
• Your auditor wants a complete record of all actions for compliance and governance.
• Your boss wants to analyze and optimize processes to reduce operating costs and ensure you are always improving.

But documenting all those steps by hand can be daunting… so we automated it. Resolve logs all actions and the results of those actions – whether automated or manual.

We auto-generate dashboards that enable you to simply click for details on any given portion of a procedure. Now with a few keystrokes, you can provide your stakeholders with complete visibility into all actions that were taken. We give you the detail you need without manually logging anything!

What do you want to automate with Resolve?

The automation options are endless. But just in case, we've put together a few solution pages to show you a sampling of use cases we can handle.

Whether you're looking for digital process automation, batch process automation, workload automation, or infrastructure automation, Resolve offers a single automation platform that can handle it all.

• Compute: automate everything from infrastructure provisioning and patch management, to continuous delivery and proactive health checks
• Network: automate network testing, incident response, and network provisioning and configuration
• Service Desk: automate service desk requests, change management, and non-security incident response

Ready to chat with one of our automation experts? Simply request a demo!