The Execution Layer for Enterprise IT

Combine AI reasoning, deterministic automation, and platform-agnostic orchestration to turn requests, alerts, and decisions into governed action across enterprise IT.

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Business Outcomes

Supercharge IT with Agentic Automation & Orchestration

Eliminate IT Tickets

Deflect and and resolve common requests and issues in real time, before they ever reach the service desk.

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Accelerate Incident Resolution

Reduce MTTR by automating diagnostics, remediation, and escalation.

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Enhance IT & Network Resilience

Quickly recover with self-healing automation that restores services without human intervention.

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Ensure Compliance & Consistency

Automate compliance at scale with proactive configuration management and scheduled updates.

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Eliminate IT Tickets

Deflect and and resolve common requests and issues in real time, before they ever reach the service desk.

Learn More

Accelerate Incident Resolution

Reduce MTTR by automating diagnostics, remediation, and escalation.

Learn More

Enhance IT & Network Resilience

Quickly recover with self-healing automation that restores services without human intervention.

Learn More

Ensure Compliance & Consistency

Automate compliance at scale with proactive configuration management and scheduled updates.

Learn More

The Resolve Experience

Resolve built this experience to make a complex IT platform easy to understand by showing exactly how it works step by step.

This six-chapter walkthrough follows the full journey—from a user question to resolution, logging, and continuous learning—explained in plain terms. It breaks down how RITA finds answers, how governed workflows execute, and how agentic skills handle more complex issues.

By the end, you’ll understand the platform clearly and can estimate its value using your own ticket volume.

See How It Works

Resolve Agentic AI

Powering Automation with Agentic Intelligence

AgentLab

The Agent Workbench

Build and Publish Agents in Minutes

AgentLab allows enterprise teams to create custom agents that handle requests end to end. Write the agent's role and guardrails in plain language, switch on the skills it needs, and publish. Every agent runs against your existing knowledge base and connected systems the moment it goes live.

Plain-language instructions define how each agent behaves

Skills switch on to extend what an agent can do

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RITA

Agentic IT Assistant for the Modern Service Desk

Reduce Ticket Volume by 50% in 6 Months

RITA deflects, diagnoses, and resolves routine IT requests before they become tickets. By deflecting tickets and offloading processes to RITA, IT teams can reduce ITSM spend, exceed their KPIs and improve employee productivity and experience.

Boost Employee Productivity & Experience

Cut ITSM Spend by Up to 40%

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Screenshot of Rita waiting for a user to enter in a prompt

Jarvis

The AI Architect

Accelerate Workflow Creation

Jarvis reimagines how automation engineers build workflows. Simply describe the process in plain language, and Jarvis understands your intent and instantly builds a working workflow on the canvas.

Instantly builds a working workflow on the canvas

Provides a strategic blueprint for automation

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CUSTOMER IMPACT

Proven at Enterprise Scale

$500M+

Saved Annually

20M+

Hours Saved

1B+

Executions

5.3M

Employees Served

90%+

Ticket Reduction

$500M+

Saved Annually

20M+

Hours Saved

1B+

Executions

5.3M

Employees Served

90%+

Ticket Reduction

99%

Faster Request Resolution

Learn how BCX automated high-volume IT service workflows with Resolve, cutting request turnaround times from eight days to two hours while reducing operational costs.

Read the Customer Story

96%

Request Emails Deflected

Discover how Dexcom leverages Resolve’s intelligent virtual agent, RITA, to transform IT and HR service delivery, deflect 64% of tickets, and scale globally with multilingual support.

Read the Customer Story

$1.2M

Saved Annually

Virgin Media uses Resolve to automate validation and diagnosis of service incidents, increase help desk productivity, and improve customer satisfaction.

Read the Customer Story

99%

Faster Request Resolution

Learn how BCX automated high-volume IT service workflows with Resolve, cutting request turnaround times from eight days to two hours while reducing operational costs.

Read the Customer Story

96%

Request Emails Deflected

Discover how Dexcom leverages Resolve’s intelligent virtual agent, RITA, to transform IT and HR service delivery, deflect 64% of tickets, and scale globally with multilingual support.

Read the Customer Story

$1.2M

Saved Annually

Virgin Media uses Resolve to automate validation and diagnosis of service incidents, increase help desk productivity, and improve customer satisfaction.

Read the Customer Story

Exponentially Scale IT Productivity

No-Code/Low-Code or Bring Your Own Code

Build workflows your way. Get started with our AI agents to build automations or import your existing scripts to create reusable building blocks.

See it in Action

Agentic IT Operations Platform

Powerful AI features help you kickstart your automation journey, from intelligent AI agents to Machine Learning (ML) for ticket data analysis.

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Pre-Built Integrations

Seamlessly connect your tools and applications with a vast library of integrations, making workflow automation effortless.

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Workflow Orchestration

Coordinate tasks across IT and network operations to automate mission-critical processes from start to finish.

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ROI Dashboards

Track, measure, and report on efficiency gains from automations with a visual dashboard and advanced ROI analytics.

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Security and Compliance

SOC I and II compliant. A platform built with enterprise-level security and compliance standards to protect your data and operations.

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No-Code/Low-Code or Bring Your Own Code

Build workflows your way. Get started with our AI agents to build automations or import your existing scripts to create reusable building blocks.

See it in Action

Agentic IT Operations Platform

Powerful AI features help you kickstart your automation journey, from intelligent AI agents to Machine Learning (ML) for ticket data analysis.

Learn More

Pre-Built Integrations

Seamlessly connect your tools and applications with a vast library of integrations, making workflow automation effortless.

Learn More

Workflow Orchestration

Coordinate tasks across IT and network operations to automate mission-critical processes from start to finish.

Learn More

ROI Dashboards

Track, measure, and report on efficiency gains from automations with a visual dashboard and advanced ROI analytics.

Learn More

Security and Compliance

SOC I and II compliant. A platform built with enterprise-level security and compliance standards to protect your data and operations.

Learn More

Industry Recognition

Recognized Across Automation, Orchestration, and IT Service Management

Resolve is recognized by leading analyst firms for its approach to service orchestration, automation, and ITSM platform innovation.

Gartner

Visionary

2026 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms (SOAP)

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QKS Group

Leader

SPARK Matrix™: AI Solutions for ITSM, 2026

Everest Group

Major Contender

2026 IT Service Management (ITSM) Platform PEAK Matrix® Assessment

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Forrester

Recognized Vendor

The Infrastructure Automation Platforms Landscape, Q2 2026

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Gartner

Representative Vendor

2026 Gartner® Market Guide for Infrastructure Automation and Orchestration Tools

resources

Explore Our Resources

Explore Resources

Agentic Automation

Put Agents on Your Busiest Work

AgentLab turns a workflow into a scoped, production AI agent. Download the solution brief to see the build path, the console, and what ships in five steps.

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Agentic Automation

The Official AgentLab Playbook: Your Cheat Code to The Fastest ROI

Your cheat code to the fastest ROI in IT. The official guide to Resolve's AgentLab: where to start, what to build, and how to ship your first agent.

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ITSM & Service Automation

Building AI Agents You Can Trust: A Look at Resolve’s AgentLab

See how Resolve AgentLab helps teams build governed enterprise AI agents that combine agentic reasoning with deterministic automation to execute work reliably across systems.

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